Crock-Pot Artisan 2.3 Qt Stoneware Casserole w/ Lid Red

I used it 1 time and the crockpot cracked in the bottom.

I ordered this item and it came damaged. I called and HSN ordered a replacement. It came and was broken into pieces. I cancelled the item. Didnt get the chance to use it. Packaging is the issue. Just taped around casserole.