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Frequently Asked Questions
Do I have to be an existing HSN customer to use HSN Shop by Remote?
You must have an existing HSN account to place an order.
What functions are not offered through Shop by Remote?
Currently, the Shop by Remote self service method is set up to handle basic ordering steps. Options not yet available through Shop by Remote include:
  • Changing payment method
  • Redeeming a gift certificate, Spendable Ka$h or coupon
  • Delivery Direct ordering
  • Canceling an order (see options below)
  • Checking order status (see options below)
What payment options are available to Shop by Remote customers?
Shop by Remote purchases are placed onto the primary credit card on your existing HSN account.
How can I check the status of my HSN Shop by Remote order?
Click on the order status link or call HSN Customer Service at 1-800-933-2887. If you've signed up for HSN Customer Alerts on through email or mobile, you will receive order confirmation according to the terms of your subscription.
What is the HSN Shop by Remote cancellation policy?
You can cancel an order by calling our automated Customer Service number at 1-800-933-2887 or online at Please have your order number handy. Orders can be cancelled until they are sent to our warehouses for shipment. Most orders can be cancelled until midnight (ET) the day they are placed, but some orders, such as waitlist and mail-in payment orders are cancelable for a longer period of time. If it is too late to cancel an order, you can always return the item to us within 30 days of receipt.
How can I get information about an error message I received?
Please call the HSN customer service phone number listed in the right column on your TV providers page for error message details.
What does it mean when my order is on "waitlist" or "backorder?"
We offer the convenience of 'waitlist' for some popular items that may not be in stock when you're ready to place your order. Should the item become available within the next 45 days, we will ship it to you automatically. You will not be billed until the item ships. If your item remains unavailable for 45 days, we will send you an email stating that your order has been cancelled and your credit card will NOT be charged.
What does the message "HSN Shop by Remote is not available right now" mean?
HSN Shop by Remote may become unavailable at times when we are performing updates to improve your customer experience. Please continue to check back, as it will become available again shortly.
Do I have it?
Discover if HSN Shop by Remote is available in your area by using our channel finder.
To find out if HSN Shop by Remote is available in your area,
please enter your ZIP code below.
You must have an existing HSN account to place an order using Shop by Remote.