exclusive! La-Z-Boy Pinnacle Rocker Manual Recliner

This has been the most disappointing item. When we received it, it was missing a power cord and tags so the chair wont work. I called HSN (3times) and one person said I had to call Lazy Boy myself, 2 people told me they would get Lazy Boy to ship to me and it could take 7-21 days. its now day 21 btw. I called Lazy Boy & stayed on the phone for 20 minutes. No one answered. We have this chair we will return bc it wont wont work. This was a gift to husband. Im so upset bc we really wanted it.

Very dissapointed for the price. The recliner is made for a petite size person. I feel like I am sitting in a kids school desk. The arms are very skinny. I do like the electric controls, that I can recline my back but not put up my feet and still rock. I purchased a flexsteel electric recliner last year for same price. The flex steel is twice the chair as the lazy boy in size, cushioning, frame.

I have been an HSN customer for over 25 years but never ordered a piece of furniture before, Nor will I buy furniture from HSN again. I ordered the recliner January 22 and it was scheduled to be delivered February 15. I finally received it February 26. I received several emails with incorrect tracking info and had to call HSN twice to find out what was happening. Finally had to call the delivery service to get a delivery date. The recliner seemed lost in the warehouse. Very poor service.

I had to do my own research to connect with the delivery company. They had my chair for several days before it was delivered. I was called 30 min before it arrived. It was not even wrapped in plastic for protection. It was brought in, the papers were signed and they left. I asked about putting it together to make sure that it works, I was told they do not do that. I love the color and it is comfortable but, if you are a large person, this chair probably is not for you.

Its a bit smaller than I expected but perfect for me since Im small. Anyways have trouble getting low enough for feet to touch the ground. This works good. Love the rocking. I got the manual since my first lay-z-boy. Perfect color. Works good so far. Took a bit of time to get and they were very good keeping in touch with me.