FixMeStick with BackMeUp & Virus Removal 3 PCs Lifetime

The package had a (3 Pc) label on the package, but there was only one (1) in the package.

I could not get this to work on my computers, even with the help from FixMeStick tects. I have sent it back to HSN.

I had nothing but trouble. trying to use this devise. Although it seemed to be working when I first plugged it in, my screen froze completely after approximately two hours of "work." I called the help line, which was even worse. The phone number does NOT connect with the Fixit business. Instead, it gave a recorded message about lowering my energy bill. I had to call a friend who was able to access their computer to advise me on the safe way to remove this thing from mine. Terrible product.

Was disappointed. We had purchased "fixme stick" products before and they did work on MAC computers. This one does NOT work on MACs. The description and the features and specifications doesn't mention it either. Returned this product.

Bought the prior version from HSN which was supposed to be a "lifetime" license for 3 PCs. It quit 4+ years ago and I tried everything to get it to work. Customer service for FMS was worthless. Bought this one and it "revived" or updated the old version and now the old version works fine. I would like to return this one but cannot figure out how to delete any personal information from backup. Contacted FMS support but no reply so far. Very disappointed.