Klogs Footwear Dusty Unisex Wide

I order this twice and both time they didn't fit. They are supposed to be Unisex but they are not. I wear a woman 11 which means a man 9 but that was too small, exchanged it for a 10 and that was too small. Now if I order again I would have to order an 11 which is my size in women. Oh, by the way, I have to pay for shipping on both.