Conair True Glow Warm Steam Facial Sauna with Facial Brush

I am a licensed Aesthetician. I bought this so I could do extractions at home. This did not produce any steam. Now Im out the cost to return it. Sick of HSN selling poor quality items. This is something you would find at a dollar store. HSN also stopped sending return labels. I do not have a printer now I have to pay someone to print the return label. HSN has gone down hill. This is my last purchase from HSN.