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Product Questions |
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Application Questions
How do I know if the product application was successfully submitted?
You will receive a confirmation message:
Vendor Application Confirmation
Thank you for your product submission. You should receive an email within the next 90 days, letting you know if we are interested.
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What happens after I receive a confirmation message?
After our Merchandising department reviews your submission, you should receive an email response within 90 days. If Merchandising is interested in learning more about your product, the email will indicate that someone will contact you about next steps. These next steps may include: setting up a phone call, a face-to-face meeting, and sending a sample to be evaluated by our Quality Assurance department.
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How long will it take to get a response after I submit my application?
After our Merchandising department reviews your submission, you should receive an email response within 30 days.
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Will the application be accepted if all required fields are not completed?
No. Only complete applications will be accepted; the submission form will not let you continue if required fields are not complete.
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Can I save the partially completed application for a later time?
No. We do not offer the option of saving a partially completed application at this time.
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Can I change my application after I submit it?
No. Please be very careful as you submit your application, because there is not a way to make any changes after the submit button is clicked.
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Does HSN accept applications from overseas?
Yes, we accept vendor product submissions from companies outside the USA. Please note that we require a physical US address and US phone number on each application.
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Is there a person, phone, fax number or e-mail address to contact concerning my application?
Yes. If you haven't heard back after 30 business days, you may contact us.
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My picture won’t download to the website. Is there an alternative address to send my picture?
No. An electronic image of your product is required. You cannot complete the submission process without uploading a picture. Please note that the file format must either be .jpg, .gif, or .pdf and the image size must be under 500k.
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Can I resubmit a product?
Once you have heard back from us, there is no need to resubmit a product.
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Why does my image upload not work?
Images are required to be 500k or less in size and in jpeg, gif, or pdf format. Images cannot have special characters such as apostrophes or ampersands in their filename.
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How do I enter Dollar Amount Covered for insurance?
The insurance coverage amount should be entered using numerals with no punctuation. Example: If your insurance is for $1,000,000.00 then you would enter 1000000 as the amount.
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How do I enter my product dimensions?
Dimensions should be entered with numerals as LxWxH. Do not use symbols for feet or inches. Example: 32Lx20Wx10H.
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How do I enter the Quantity Available amount?
The amount should be entered using numerals with no punctuation.
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How do I enter the "Max # of Units you are able to ship monthly" amount?
The amount should be entered using numerals with no punctuation.
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Product Questions
Does my product need to be manufactured before I submit my application?
You have the best chance if your product has already been manufactured, but a good pre-production sample is acceptable.
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Will HSN help me manufacture my idea?
If your product is chosen, HSN may help you get your product manufactured, by referring you to a manufacturer.
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How many products do I need to have for demonstration?
If your product gets chosen and you receive a request from the buyer to send a sample, two samples would be optimum. If the buyer decides to continue the process forward, he/she will discuss the need for future samples.
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Is there a minimum number of items (amount of stock) that must be available for sale?
We would expect an amount of inventory to be available to support a purchase order of $5,000 minimum. The number of units needed depends on the product, features, and price point. If your product is chosen, the buyer can give you more information based upon your specific product.
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What products is HSN looking for?
All kinds. Each product is reviewed for attributes that have the best opportunity for success. The HSN customer is an incredibly smart shopper, so items that have many of the following attributes tend to have the best opportunity for success: new, revolutionary, demonstrable, world launches, exclusives, unique, problem solving, solution oriented, value, quality.
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Are we going to be offering a New Inventors Program again, like “Made in America”?
Nothing is scheduled, but stay tuned.
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Do you have any tips for prospective products?
We sure do! Here are 5 tips for producing a quality product:
A. Give yourself the time to build a quality product. A good, quality product is developed when the appropriate amount of time is allotted for design, sourcing, testing, and development. Short cuts compromise quality, which can cost a lot in the long run.
B. Your product will only be as good as your supplier. Do your homework before you decide who will produce your product. Assess the supplier's internal quality processes, production capabilities, and references.
C. Get it right the first time. Be personally involved in testing your product and push it to its limits. Focus on performance, safety, workmanship, and packaging. You can't afford to learn about defects and poor quality after it’s in the marketplace.
D. Think like a customer. Use your own product, make sure it does what you say it can do, and get honest feedback. Poor quality costs money and customers. You only get one chance to make a first impression with the customer.
E. Expect quality from yourself. Your product is a reflection of you.
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