Orders for all in-stock merchandise are processed within 48 hours.
Items being shipped by STANDARD delivery methods should be received within 10
days. If you have chosen EXPRESS delivery, you should receive your item within 5
days. Some specialty items may require additional delivery time. You can check
the status of your order by clicking on
'Order Status'. Be sure
to have your order number ready - you will need it to access
You may ship your entire order to one address or select multiple
delivery addresses when making purchases online. hsn.com offers both
STANDARD (10 days) and EXPRESS (5 days) delivery. EXPRESS delivery may
not be available on some items, or in some areas.
canceling online orders
In order to guarantee the fastest delivery time orders are processed
throughout the day. You may request to cancel an order prior to midnight
Eastern Time, by calling our Customer Service department at 1.800.933.2887.
Please keep in mind if your order is processed, our Customer Service department will be unable to cancel your order. However, if you decide you do not want the
merchandise you ordered you may return it to HSN within 30 days of receipt and
receive a full refund of your total purchase price.
We stand behind our products, however we realize that sometimes you may want to
return an order. Most merchandise (excluding items which have the "all sales final"
graphic on the product description page) can be returned for any reason within 30
days of receipt. You will receive a full refund including purchase amount, tax, plus
original shipping and handling fees. The credit will be applied to your original method
of payment. Please review the detailed return instructions on your printed order summary.
To contact our Customer Service department with any additional questions you may have,
please click here or call at 1-800-933-2887.
all-sales-final return policy
These items have been drastically reduced and in order to provide you with these
savings we cannot accept returns on these items. Where the "all sales final" message
appears on the product description page, please be aware that you will not be able to
return the item unless you received it damaged or defective. If you have any questions
please contact Customer Service at 1.800.933.2887.
hsn protection plus
Most products purchased from HSN include a manufacturer's service plan. If the product you
purchase has a manufacturer's service plan it will be included in your package when
it is received. HSN also offers HSN Protection Plus on selected items at an additional cost, which will cover items beyond the manufacturer's service plan. If an HSN Protection Plus plan is available it will be offered
at the time of purchase. Product service plans are available for review prior to
purchasing items by calling
Occasionally, the information on hsn.com may contain errors or inaccuracies related to product descriptions, product images, pricing, or availability.
Though we make every effort to minimize these occurrences, HSN is not responsible for errors or inaccuracies that occur as a result of human error, technical malfunction
or other causes. We apologize for any inconvenience this may cause you.
We accept all major credit cards including Visa, MasterCard, Discover Network, American Express, Diner's Club and our own HSN charge card as well as branded debit cards. Please be sure to provide your exact billing name & address - the name & address your credit card provider has on file for you, when ordering. Incorrect information may cause a delay in processing your order.
We apologize for any inconvenience but we are unable to accept cash, checks or money orders.
Sales tax is applied to all orders shipped to Florida and California. HSN is required by law to collect and submit sales tax in these states in which we are deemed to have a physical presence. The sales tax displayed online is only an estimate. Your actual sales tax will be calculated when your order is processed and will be displayed correctly on your Packing Slip.
talk to customer service
HSN provides easy access to our staff of knowledgeable, friendly customer service
representatives from 8 AM till 1 AM (ET), 7 days a week. For hsn.com questions,
simply call 1.800.933.2887. Please have your customer account number and/or
order number handy when you call. To email customer service online,