jennifer flavin-stallone
Serious Skin Care Blog

Breaking Beauty News!

The product launch that we have all been talking about for months, is debuting nationally this month.

FIRMA-FACE XR, our new INSTANT TEMPORARY INVISIBLE ALL OVER SKIN TIGHTENER will premiere on HSN on 9-9-09 in the 9 pm hour!

Serious Skin Care Submitted FIRMA-FACE to a highly respected, independent lab, for a clinical test to validate that this product really does deliver on its promise. We also asked the women who used FIRMA-FACE in this study to answer honestly how they felt and what they saw after using FIRMA-FACE. Here are some of the results:

90% of women asked AGREED that after ONE application of FIRMA-FACE:
  • Their skin looked firmer, tighter, smoother; texture looked smoother and younger
  • Their lines and wrinkles appeared dramatically reduced, smoother and softer
  • Their skin looked tighter under the eyes; eyes looked more open and awake
  • They felt that using FIRMA-FACE every morning would greatly enhance their appearance

100% of the women asked AGREED that the after only ONE application their skin immediately felt firmer.

As many of you have read, I traveled to New York earlier this summer with my associates Lisa and Serious John – along with models Barbara and Linda – to present FIRMA-FACE XR to some of the toughest critics in the Beauty industry – the Beauty Editors! We were overwhelmed by their enthusiastic response to our latest innovation, and many have been writing raves about FIRMA-FACE. Just in the September issue of Allure magazine – on page 68 – FIRMA-FACE is featured as an Editor’s Favorite. We are so proud of the recognition that FIRMA-FACE is getting. Now, the real test begins! We are all so excited for you to get this new product in your hands and on your face! After just one use, I am confident you will love how your face feels and looks – you’ll want to sign up for AutoShip right away, so you are NEVER without this important Beauty Breakthrough.

As always, I want to hear from you – I want you to post your thoughts and reviews and call in to the shows and share your experience with FIRMA-FACE. Finally, I want to thank all the thousands of HSN bloggers who took the time to post a birthday greeting to me on the August blog – Sly and the girls and I – had such fun reading through the terrific posts. Plus – it’s always fun to see and read your comments on Facebook!

See you in September.
Love, Jennifer


 
Olive Oil Solutions AutoShip Customers: If you purchased your first shipment at the October 17 Today's Special price of $59.95, please be assured that future shipments will remain at that price.
Photo by Martin Mann

     ADD YOUR COMMENTS

(320 comments for Breaking Beauty News!)

linda, IL 11/20/2009
wish i could still get b-bronze and b-glow have been my only foundation froe several years
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C.H., OR 11/20/2009
Could you add a larger size of the olive oil moisture cream to your kits? I love it..And never want to be without it..
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Laura, NJ 11/20/2009
I try the products that pertain to my problems and the only thing that works is the insta tox and firma face. I would like better results but I suppose they are impossible. We only have one face and she sells 50 products for that one face and it's ridiculous. You listen to all the bla bla and wonder if she is really out to help us or just get us to go broke. Why would you need all this stuff on your face at once. You don't. I feel very bad that people are spending all this money on this.
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Suzan, IL 11/20/2009
Hello, I have not seen the Holiday Book this year being presented. I look forward to that each year because SSC provides products that I love and products that I can try. Is there going to be one or did I miss it? I could not find it on line and have not seen anything being presente. Hope to see one. By the way, thanks for the Replicate and Renew. It is GREAT. Suzan, Chicago
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Debbie, CA 11/20/2009
I have used Serious Skin Care products off and on for about 4 years. My skin has become very sensitive. My face gets very red and burns. I am 62 and live in CA. I am not sun-sensitive. Do you think the products are too strong for me? I use some C & A products.
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11/19/2009
I am very disappointed, not in the item I purchased, La Crema, but in the fact that although I tried numerous times, I could not get an answer regarding this product. I am 54 and put this product on my skin and there was a consistant sloughing of the upper layer of my skin. I don't think this was a negative thing -- but I do not know -- I could not get an answer from the manufacturer. Please let me know if this is a positive reaction. Thank you.
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wlc, GA 11/19/2009
Finally, an A kit with the A Primer!!! The primer should be called MAGIC in a tube. I am 46 and my mother and daughter say my face and skin look just as they did fifteen years ago. The A primer is by far the best product I have ever used and I have tried many. You could repackage the A primer and sell to high-end salons at twice the price but I'm glad you don't!
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Shelley, OH 11/19/2009
I am really excited today, I already ordered the color surprise kit (2) for both of my daughters. We were running out of the foundation and I just knew SSC would be back with their awesome special kits. We have completely converted to the Prominerals line and I might even order another kit just for me. I will be tuning in at 10am to check it all out. Thanks Jennifer your company is the best!!!!!!
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Karen, CA 11/19/2009
Jen, I would like to try the Seramins serum, but noticed that the 8th ingredient is mineral oil. Otherwise, the ingredients look great & there are quite a few good reviews. However, I also read that several people had problems with breakouts. I'm in my mid-50's & anything with mineral oil will still break my forehead out. Was told by derm that mineral oil should be avoided with acne. I sure hope this will be addressed, so that everyone can use it without breakouts!!
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Penny, TN 11/18/2009
Hello, I have used some of your products and really like them. However, you have so many, I'm not sure which ones I need to use. I am 58 years old and the wrinkles are moving in. Please help. I would like your recommendation. Anxiously waiting!!
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Melissa, CA 11/18/2009
Hi Jennifer, I have been using SSC products for about 11 years now and just love them. I found recently that i love the A and C line, now that i am in my mid thirties. I ordered the AM/PM of these products and am running out. I went online last week to order and for some reason i didn't and now went on line to actually place the order and now it's gone. Any chance that combo kit will be coming back, like yesterday????? thanks so much!!!
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Laurie, WA 11/18/2009
Hi Jennifer, What has happened to the eyelash bath? Love it, does not burn my eyes, very gentle, and I love the push down bottle, so easy. I'm out and need more!!!1 Also, love, love, love, the super eye creamerum! thanks so much.
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Louann, CA 11/17/2009
I am 64 years old and everyone thinks I look at least 10 years younger. Your products are great but I do not know what is best for me. I know I need firming and of course the eyes are the first to show aging. Can you please recommend something that may be in a kit so I can try the products and look 20 years younger. Thanks,
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Lori, UT 11/17/2009
I have not yet tried serious skin care but would like to. I'm not sure which regimen would be for me. I am turning 50! I have a few age spots and fine lines. Can you direct me to the right products for me? :)
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Sandy, NY 11/17/2009
I have many serious skin care products and am confused as to what I should be putting on my face as a regular skin care regiment. I am in my late 50s. I need a plan?
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FL 11/17/2009
Jennifer,Just want to say.....I Love the olive oil line,...Really love the body oil and look forward to it in the big kits...got the one in october,...but, the body oil is not that nice spa smell anymore,...too much rosemary oil,..just jumps out an grabs ya,...just not the same. Did you guys change it?? or,...did I get A bad one?? Help!! Kim Williamon
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Lynda, CA 11/17/2009
Jen - Where on earth is the body oil from the Olive oil line??? I absolutely love that stuff! Its that time of year when the Santa Ana's are blowing and I get very dry. I cannot find it on-line.
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11/16/2009
SSC Plant Stem cell eye cream is available on 2 easy pays.
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Patty, FL 11/16/2009
URGENT REQUEST FOR ACNE SUFFERERS--- Please, please offer a kit includes: glycolic cleanser, glycolic mask, and conceal acne treatment pen. (These glycolic products are the best for acne sufferers in our experience and are even prescribed by our dermatologist for moderate to severe breakouts.) Have tried other SSC acne products other than sulfur mask, but have found the glygolic products to be the most effective for fastest results.
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Debbi, MA 11/14/2009
Hi Jen, I use a lot of your products and I for the most part think they are wonderful. I really wish you would put the A cream on auto ship, not a big kit but just the essentials. Or maybe just a cream and a serum and eye cream.I hope you read this and think about it, I can't be the only one who wants this.
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MARINA, CA 11/13/2009
Hi Jennifer I would like to inform to you that the product that you have are good unfortunately when it comes to packaging the worst especially the pump. I suffer the two , I just let it pass by but the third supermel C I just had one eight of the product it's broken again. If I bought this in the drugstore which is chippy-chippy kind it's OK. I think I am losing money with your product. Now I will return everything that I order including the one I recieved yesterday FIRMA-FACE. No more SSC.
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Dee 11/13/2009
Jen please bring back on a regular basis your Skin Aid Kits with the Dry Lo, Glycolic Mask, Glycolic Cleanser. I have been looking for these for quite awhile now and to no avail. The Dry Lo is just to expensive to purchase separately and besides that I just love getting the kits. In these hard times customers are looking for economical buys. Thank You
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Jane, OH 11/12/2009
Hi Jennifer. I still have X-Tract (acne treatment gel)that I am using, but would like to update as it is expired. Thanks
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inlove with A 11/12/2009
Please bring back the whole A defiance kit especially the new nano Vit A serum, A cream, A cream w/ spf, eye cream and with special bonus. Please have it on your November show. I will be looking forward to purchase it. thanks
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Sandi, IA 11/11/2009
I would like to know why your main ingredient that makes the cream/serum so special is ALWAYS at almost at the END OF INGREIDENT list - showing that there is very little of it in there. I have checked other anti-aging creams/serums and that is not the normal case. You get so hyped up on air saying how wonderful each product is but you do not tell us where or how much of the ingredient is in the jar/tube. That is very decieving..
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Peggy, TX 11/11/2009
Please give us a holiday kit with your Continuously Clear products, indluding Dry-lo. My teen grandchildren love it and I want to give them an extra gift at Christmas that would really help them. Thanks for this great product line.
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Karen, CA 11/10/2009
Jen, I'm continuing my Olive Oil experience, because I have loved that OO scent ever since you came out with it. If all products would have smelled like this body oil, I would have sent kit back, but hoping it was just old or a fluke. Feels great, but still has medicinal smell in AM after sleeping in it! However, please don't make any more unscented OO products, as scent is usually wonderful! Thanks! :)
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Karen, CA 11/10/2009
The scent of Olive Oil products have always been wonderful to me, & so far the ones I have opened from the TS are great, except the body oil. It is usually a golden color, but this was a pale yellow watered-down version with sediment at the bottom & an unusually bad, medicinal smell that stays & stays. Yuck! 1st time I've ever had a bad experience with the scent...is this what many are complaining of??
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Bunny, CA 11/09/2009
Hi, Can anyone guess what is going to be in this years Beauty Bool? How much do you think it will cost?
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Cristina, CA 11/08/2009
Hi Jennifer, I'm loving the Olive Oil Solution Kit that I just purchased and I have it on Autoship also! My only complain was the smell, I use the product in the morning and night time and when I put all of them all at once I just can't stand the awful smell. I don't hear any complains from my coworkers yet but it is bothersome. Is there any way that you could make it unscented or something? Thanks, keep making great products! :p
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Bijou, TX 11/06/2009
I have used SSC for a couple of years now. I just started the glucosamine cleansing line 6 weeks ago and am thrilled! Would recommend it to anyone with sensitive skin or hormonal skin.
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Margie, OR 11/05/2009
Jennifer... Thank you for giving us the Olive Oil autoship price of $59.95. After I ordered it I noticed it was changed to $79.95 and I was going to cancel. But I was notified of the changed price and I am so glad. I love the Olive Oil line, especially in fall and winter. Thanks for the great products. Can't wait for your todays special in November.
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J, OH 11/05/2009
Jennifer, I think your products are amazing - this is the only skin care line I have used since you came to HSN. I find what works for me and sometimes try new products. I love the Firma Face - I can't believe how well it works. I don't know why so many people have had a negative result - but I love the products and appreciate all you do for your customers.
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KC, CO 11/05/2009
To Jennifer, I say, you are doing a fabulous job and bringing great products to us at affordable prices. I know you can never please everyone in this world, but I think you have done a wonderful job. I have been with Serious Skin care for a couple years now, and I see your passion and heartfelt compassion to everything you talk about. You are not a typical salesman just trying to push products and sell #'s ... you truly care ! I think some people need to just chill, or find something else
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Karen, CA 11/05/2009
Thank you very kindly for honoring our locked-in Olive Oil TS, Jen & HSN!! I love the Olive Oil products so much, & this is the best kit you have ever put together IMO! I use it for seasonally dry skin, & I haven't found anything work better than Olive Oil. Since it mimics our skin's own natural lipids, it makes sense why my skin feels so good after using it. I'm thrilled it's back at $59.95! THANKS AGAIN!!
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JMR, NH 11/03/2009
I'm glad 4 those that the FF worked 4 but I think those numbers are low compared to the 1's it didn't work. I know products don't work for every1 but because of the overwhelming complaints on FF, for Jen not to address the 1000's of us that wrote it made me decide not to use any of the SSC line. I'm sure alot of customers feel the same, DECIEVED the least she could have done was address this instead of further insulting us and saying we need to wash our face 1st, I'll stay with the best ELYSEE
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11/03/2009
I have tried Firma-Face for a week. No wrinkles when you put it on, once you rinse, is is gone. Does not work.
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K, MI 11/03/2009
I don't have time to read all the stuff posted on this blog but I thought that I would add my thoughts while I have a sec. I am 55+ and I think FirmaFace is an exceptional product. It has done miracles on my large italian pores and I have less oily face during the day, too. I don't know if others think my face is firmer, but I surely do! And when I rinse it off, my skin just drinks in the stem-cell stuff and stays supple all day. I am a serious skin care devotee - that is for sure.
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MARIA, MA 11/03/2009
THANK YOU JENNIFER OR HSN FOR ADJUSTING MY OLIVE OIL TODAY'S SPECIAL FOR OCTOBER 17 SPECIAL PRICE OF $59.95. I LOVE THE OLIVE OIL LINE. EVERY YEAR I CAN'T WAIT FOR THE OCTOBER TODAY'S SPECIAL SSC OLIVE OIL! THE PRODUCTS ARE JUST WONDERFUL FOR ECZEMA SKIN.
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Frances, GA 11/02/2009
Hi Jennifer, This is my first comment to you and I am asking for your help. I am a grandmother of three college students that use Dry-lo on their face pimples. Could yopu possibly make a kit for at least 3 bottles at a little lower price. I am retired and 3 small bottles cost a lot of money. Your help would be appreciated.
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CA 11/02/2009
I have been a ssc user for years, and the formulas keep changing for the worse, the c doesnt work like it did, the glycolic cleanser is not the same, the peptides are gone from the a line, cant use the new a line it dehydrates the skin badly. Never thought i would have to search for new skin care products, they just arent the same anymore, and i wish they would get back to the great products that i started with, dont mind the new but keep what works.
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Ronnie, MA 11/02/2009
Wow was going to me a new customer to HSN to use SSC, but know I am not sure. Any suggestions from fellow users - I am 50 min. wrinkles, few spots obviously I will not be order the firm a face.
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MARIA, MA 11/02/2009
AFTER MANY ATTEMPTS & A PHONE CALL TO HSN THEY FINALLY POSTED MY BLOG ABOUT THE TS OLIVE OIL VIDEO!!! HOPEFULLY NOW THEY WILL CHANGE OUR AUTO-SHIP BACK TO $59.95. I FORGOT TO PUT MY NAME DOWN IN THE LAST BLOG, BECAUSE I WAS SO UNHAPPY WITH ALL THIS.
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11/02/2009
OLIVE OIL TS WATCH THE VIDEO IT SAYS $59.95 PRICE GUARANTEE KEEP WATCHING THE BOX ON THE LEFT SIDE IT SAYS AUTO-SHIP FUTURE SHIPMENTS $59.95. HSN IS NOT POSTING MY BLOG, BECAUSE THEY KNOW THEIR WRONG???? I CALLED THEM & TOLD THEM TO WATCH THE TS VIDEO. FOR ITEM 496-261. THEY OWE US ALL AN APOLOGY!!!
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Jan 11/01/2009
I agree with Kell NY & many others, seems this blog is just 4 us to talk to each other, that is what the forums are 4, thought this blog was for Jen 2 read & actually answer some of our concerns, as 4 her products that used to work seems they have gone downhill cause to much attention is given to these miracle products that failed bigtime, I stopped using her line completely even the products I liked. I feel like I've been taken. staying with the best ELYSEE it really works
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11/01/2009
Hi Jennifer, I have used your glycolic cleanser for years and love it! I am 43 with very oily skin. What SSC products would you recommend? It seems every non SSC product I have tried so far breaks out my skin. I would love to find something in your line that would keep the pimples at bay and address my fine lines. Thanks!
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kell, NY 11/01/2009
ssc was a great brand that i started to use 4 years ago and turned all of my friends and family on to. the last year or so, it has become a joke. ever since jennifer tried her hand at sirieese international (which flopped) there has been nothing but changes to the original product line (which made me buy and be a repeat customer in the first place)and gimmicks. remember the old line if its not broke, dont fix it
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SA, FL 11/01/2009
If this is a blog, why isn't Jennifer blogging or answering questions and concerns about products? I had changed my auto ship date for Firma face and it was sent anyway. Guess with so many returns, they wanted the money? I am still out on Firma face. I thought it would be great to be able to use creams over it. It doesn't do well like that. It takes up a lot of time with my morning routine. I will continue to use and hope for the best. I love most of the products by SSC.
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Kathy, KS 11/01/2009
Jennifer, Are you able to use Replicate & Renew Plant Stem Cell Double Power Concentrate around the eye area? Thanks you.
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lisa, PA 10/31/2009
Hi Jen, recently received your olive oil kit on auto delivery. I was not aware that this was a 1x deal. I as others thought that this was a lock in on price, as well as shipping. I called customer service to confirm what I was reading in all the reviews and unfortunately this is true. Please allow us to receive future auto ships at the adv. price. We like your products but not the deception, as this was never mentioned on the show. Please do the right thing. Thanks
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lisa, PA 10/31/2009
Hi Jen, recently received your olive oil kit on auto delivery. I was not aware that this was a 1x deal. I as others thought that this was a lock in on price, as well as shipping. I called customer service to confirm what I was reading in all the reviews and unfortunately this is true. Please allow us to receive future auto ships at the adv. price. We like your products but not the deception, as this was never mentioned on the show. Please do the right thing. Thanks
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Marilyn, IL 10/31/2009
Hi Jennifer I have been using Serious Skin products for 6 months and I LOVE IT. I previously used another skin care line for 20 years. I cannot believe the compliments I have gotten on my skin within the last 6 months, and to think I am spending have the price. My favorite items are super creamerium and super eye creamerium. After using this product my skin is so soft if feels like satin. Could you please consder putting these two items in a kit and offering autoship. Thanks,
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CA 10/29/2009
Like so many other customers, I was so excited to try Firma-A-Face. I had previously used the Insta Tox and found that it had no effect on my wrinkles. Unfortunately, the Firma-A-Face was just as useless. Once you put on any type of moisturizer, you lose all the firming qualities. All that I was left with was dry feeling skin.
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KAREN, CA 10/29/2009
TO THOSE OF YOU WHO BOUGHT THE LAST OLIVE OIL TS (496261) & THOUGHT YOU LOCKED INTO THE PRICE OF $59.95, READ THE LATEST REVIEWS! I thought these customers were mistaken, but be sure & check out your own Autoship account, & you will see that future orders will not be the so-called LOCKED-IN PRICE. It goes up to $79.95, still with free S&H, but WHY WAS THIS NEVER ADDRESSED? SSC continues to deceive, & HSN goes along with it?! How sad!!
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Sharon, OR 10/28/2009
Hi Jennifer! I use most all your products, and I love them! I have a suggestion, the Replicate & Renew Cream is in a jar that takes up lots of space in my small down-sized bathroom! Any chance you could put it in a tube (not a pump), then it would be easier to store in a drawer or cosmetic bag, and traveling. Thanks!
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Cindy, TN 10/28/2009
Jennifer, I would like to know if any of your products are noncomedeginic.(sp) I am 52 and I am developing large pores and blackheads. I have always taken good care of my skin. Thank you for your reply.
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10/27/2009
Ditto for the Glycolic kits. Would love to see a kit with a big Jumbo Glycolic cleanser in it. I love this cleanser. A lot of people are saying that the formulation has changed. I hope not. In my opinion, this is the best of SSC cleansers. Please give us a big kit containing this cleanser. Also, would love to see the duo of the CC foaming face wash or a super size. My son loves that cleanser. Thank you Jennifer. I can't wait for your next visit.
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Connie 10/27/2009
For those of you who do not wish to have GMO's, parabens or mineral oil in your skin care products, try KORRES on HSN! I have been a SSC user for 6 years.... while I love Jennifer and her enthusiasum, the pressure to get these new 'world launch' products out the door has enabled the quality on the products to slip. I have made the switch to Korres because of all the additives in SSC products.
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Judy, MS 10/26/2009
Hi Jennifer, I recently ordered two of your specials. One, the Olive Oil special and received them within a week. When I opened the Olive Oil products, they smell like old, rank,stale cooking oil. I cannot put these products on my skin. Are they suppose to smell rank? I have tried several of your products and have been happy with them but I just cannot nor do not want to smell this odor on my skin. It is really revolting. I think I would like this product if it didn'smell so bad. Please advise
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Micki, TX 10/26/2009
Ordered the new Firma-Face and then while watching the same program also got the Seramins and the Halloween Surprise Kit. They all arrived on the same day and I used the Seramins and the Creamerium at night and the next morning plus the Firma-Face and makeup that was advertised to match any skin color. On my way out of town that day I could feel my cheeks beginning to get warmer and by the time I reached my destination my entire face was swollen and broken out into a rash. Please warn others!
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Yvonne, IL 10/26/2009
I'm using for quite a while now reverse lift. It works great for me and I really see results and would like to continue using it. One of the customers wrote on the product page that she is going to stop using it because the ingredients are bad for her. What is so bad in it? Can anybody be willing to write something about it? I have tried many different cosmetic brands from HSN and somehow always skipped SSC. I used to use three to four lines alternating from morning to evening and it worked grea
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Elizabeth, OH 10/25/2009
The other disappointment in the small Halloween surprise box was that there are two acne products. I'm sure many people bought the kit for the anti-aging products that were shown only to get two they won't use. I really hope that in the future you won't mix anti-aging and acne products in surprise kits or at least say that there is acne products inside. I am sending the small kit back and buying something different. Dispite my disappointments I will be a returning customer :)
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Elizabeth, OH 10/25/2009
I would like to see more kits for people in their 20's. Its hard for me to buy something I want because there are things in the kits that I don't need, like lifting products. I ordered both Halloween surprise kits. I was happy with the Deluxe one, I had no intentions in buying any acne products but the one that was in there is now one of my favorite skincare products. I was however disappointed with the smaller kit. One product was in both kits and its one I won't use, Continued on next comment.
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Lanna, IA 10/25/2009
10/23/2009 Lanna Iowa Just read ALL the blogs. If original products (which I used years ago and loved) are in such great demand, why don't you pay attention to those of us who LOVED your products before you started adding products that don't work?????? Sorry, my second comment,but after reading others who would like the GOOD products we all used eight or nine years ago? Do you read these comments. Urea should NEVER be used on the skin, do you know what that is???
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Lanna, IA 10/25/2009
10/26/2009 LANNA-IOWA I have used the A Force Kit, the Olive Kit (ordered it twice) thinking I needed to be patient to SEE some results. I do not have wrinkled, weathered skin, just something that would address fine lines and lessen the look the the lines on forehead and above the lip. Your are always stating how quickly users of your products give results very quickly......well, I think six months is being reasonably patient to see SOME results.Nothing has changed. I am done with SSS.
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Pam, PA 10/25/2009
Just rec'd my first shpment of Firm A Face XR! I was so excited to try since I have been trying eveything for years to help with these lines around my mouth. So disapointed that after splashing off I felt and saw NO difference. I ordered auto ship because I didn't want to miss out in case it actually DID work. After reading all the reviews, I will probably cancel auto ship but use the rest of what I have to see if continued use will minimize the depth of the lines. We'll see...
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Pam, PA 10/25/2009
Just rec'd my first shpment of Firm A Face XR! I was so excited to try since I have been trying eveything for years to help with these lines around my mouth. So disapointed that after splashing off I felt and saw NO difference. I ordered auto ship because I didn't want to miss out in case it actually DID work. After reading all the reviews, I will probably cancel auto ship but use the rest of what I have to see if continued use will minimize the depth of the lines. We'll see...
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PA 10/25/2009
Was absolutely SHOCKED and DISAPPOINTED that Jennifer or Cecilia didn't have the nerve to address the FIRMA FACE.They had the nerve to keep depositing at the bank...You girls seem so nice..You can still redeem yourselves. With over 130,000 of Firma Face sold, how many were returned?I also noticed that when callers would call in to say something negative about it, they were silenced until they stopped.What is up with that? You can take compliments but nothing else?NO explanation??bad business
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MD, CA 10/24/2009
When will you be re-stocking on the A Foundation - Medium. That is all I have used for a long time but you guys havent had it available for awhile and I am almost out. I tried the C version but the medium color is not quite the same. I hope I don't have to go out looking for a new foundation because I really love the A foundation.
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maria, NJ 10/23/2009
PLEASE HELP!!! I order CONTINUOUSLY CLEAR YOUTH KIT auto-ship with a bonus and i love it but my second shippment was not the same kit. I will like for you to tell costumers that that shippments do change because i was expecting the same and i didn't get what i order. I bilived that auto-shippments should stay the same as long as you keep them open. I have been using most of your products (A, C, Mineral make-up's)since you come to hsn. LOVE,LOVE,LOVE your line.Please make me a happy costumer
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Karen, CA 10/23/2009
I agree with a couple of customers who requested the kit you had your last visit. It was the one with the Super Mel C Trio & the Night Trio for $59.95. I would also like to see it offered on Autoship, maybe with free shipping & handling. I like every product, but it gets expensive to pay for each kit separately, even on Autoship. Hope you & HSN will consider this. Thanks!!
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Marcia, IL 10/23/2009
I opened the jar of Glucosamine Eye Firming Gel -just a dab of product in the good sized jar. This is the second time that has happened with an eye product jar. I went to the Surprise Box to add my comment and was told that I had not purchased it in the last 180 days - I checked and it was 9-20-09-so think I was sent an old Surprise Box.
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Lena Collins, AL 10/23/2009
Hi Jennifer, I love your products, and no one can bet the price.. I just order the mel C line, and the halloween surprise box. Wonderful gifts, and I needed some more cleanser. Please put the special on again, the olive oil bath wash, and body cream.I missed out. I love that on my body for the winter. I still have a little oil left from my last order. That was the best price for the double set. Keep up the good work, also alot of people are going to love ther christmas presents this time.
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Patti, FL 10/23/2009
Hi Jennifer, My son has been using your acne line for over 9 years, he connot be without it. I have one question, can you make the foaming acne wash in bigger packaging? He uses the daily ritual but runs out of the foaming wash always first. I have noticed quite alot of people have requested the same thing. My son is a dedicated Serious Skin Care lover and will never change from your product line, he is now 21 and cannot be without it! A loving Mom!
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Roseann, NY 10/23/2009
Hi Jennifer! I have a quick question-I just recieved the gycolic acid mask and I put it on after I cleansed my face; as the instructions suggested but I started experiencing like a burning sensation on my face, I got a little panicky and quickly took it off. My question; is it supposed to feel like like this? I'm a little scared to put it back on as I have sensitive skin. What do you think I should do? Thanks, Roseann P.S. I love the glowbrasion and the No.8 beauty serum
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Rosa, IL 10/22/2009
Hi Jennifer, First time leaving a comment. I started using your products about thirteen years ago b/c I started breaking out in my mid 30's. I thought if your products could help me with that they could also help with aging issues as well and they have. I have a request, Can you please make the Glowbrasion in a larger size? I use it frequently and an find that a larger size (with a higher price) would be more convenient that these smaller sizes. Thank you, Rosa
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10/22/2009
Jennifer, Please, please make the continously clean foaming cleanser in a larger size. my son uses it regularly and is pleased with the results. his face has cleared up since using it. thank you cathy in illinois
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Victoria 10/22/2009
Dear Jennifer, Been using SSC 2 yrs now and Im thrilled! I have combo skin and after trying EVERYTHING I gave 2007 Beauty Book II a shot! Wow! LOVE Glycolic Cleanser as well as Supermel C, No 8, Rulinea. So many products in one set with good results and no break outs? Shocking! Next the Tell Tale set w/Ice Age (I swear freezes acne!). Many more - Glycolics, C-Extreme and C-Serum esp. w/R&Rs (on your suggestion!)... Layer Layer Layer! :D THANK YOU!
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Jay, IL 10/21/2009
Jennifer: I have an issue with the Surprise Kits. You claim that they are clunker free but I have no way ever to use lip gloss as a man. I have no one to give it to and it needs to be said that it's a woman's kit not suitable for men. I guess I will have to return it after Christmas because I am not getting the number of products used.
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Barb, OH 10/21/2009
My husband and I split up the new kit like we did last ye. It was just in time as my hands dry out starting in October. To your other customers, the olive oil soap bars are wonderful either for your face or use in the shower. I have very sensitive, oily skin and cannot use any other bar soap. My husband uses the Omega 3,6,9 and replenishing oil, plus the body butter on his knees every night! The hair mask is for him also. We could not have done all of this without you. Grazie molto!
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Kristi, MN 10/21/2009
Kristi,MN I'm with GA regarding Firm-a-face.This product does not do as you have promised.I agree with GA. Why is this not addressed on your show or in your blog.I love watching Jennifer all her energy.I think she sells her products maybe not so much the products itself.I do like some of the serious skin line,the ones that are not promising mircles. And what is this about every product that is a must for you(sagging skin)?This is almost every product.Whats the best?
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10/21/2009
Jennifer Please put the Capo Minerale on autoship and I would love to see a TSV that has this trio in it
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Rebecca, VA 10/21/2009
I love your Gingerbread Sugar Scrub but can't find it anymore. Do you plan on bringing it back? This stuff is great for expoliating dry skin and the smell is wonderful. Hope to see it again SOON!
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ssc glyco-girl, CA 10/20/2009
I third that about a glycolic kit! Ladies, what do you think about: Glycolic Cleanser, Mask, Serum, Renewal Gel, Moisturizer, Firming Pads & Dry-Lo as a Kit on Auto-Ship...Any Takers?
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SR, ME 10/20/2009
Like Doris in CA I also would love to see the Super Mel C/ Night Trio combo on auto-ship, I bought 2 to stock up! You sold out of this on Saturday so its obviously popular! Please put on auto ship!!!!!! Thanks!
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Lisa, MD 10/19/2009
Hi Jen! Can you offer a glycolic kit for folks who have skin that crave it! Thanks,
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DIANE, NJ 10/19/2009
CAN YOU PLEASE MAKE A KIT WITH ALL THE GLYCOLIC PRODUCTS. I DON'T WANT TO BUY THEM SEPERATELY. ITS TOO EXPENSIVE! SOMETIMES YOU'LL HAVE ONE OR TWO IN A KIT WITH ITEMS THAT I DON'T NEED OR WANT.
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Hillary, CA 10/19/2009
I enjoy watching SSC when it is on HSN. However, I must say that I wish I understood why this is the number one skin care line on HSN. I have tried many, many products from SSC in hopes that the products would deliver some positive results. But- anytime I have used a product from this line, I end up having an allergic reaction or I breakout. Jen- you are a sweetheart and a great sales woman, but your products just don't live up to the claims. However, you deserve an A+ for effort.
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Bonnie, VA 10/18/2009
Just want to say how excited I am to get the firma face.. cant wait.. love your c - a- e- a I use and rotate all your products, nite day and weekend change up.. Just tell people who say products leave a film.. THEY ARE USING TOOOOO MUCH.. WITH SSC LESS IS BEST.. One other great thing about it... love you Jen....
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JeanJ, AZ 10/18/2009
Jennifer, your products are so effective. My favorite of all is the Olive Oil O3 Mega Omega 3 which I use faithfully. I would be soooooooo happy if you'd put that on auto ship!! Keep up the phenomenal work with all the great products with which you have become so innovative. Kudos to you and your team!
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Doris, CA 10/18/2009
Love the SuperMel C trio and recently purchased Item # 557-671 which also contains the trio for of nighttime beauty treatments. Can we get auto-ship going on this item please...
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Susan, NJ 10/18/2009
Love the replicate and renew cream. I use it on my face, neck, chest and arms. One suggestion though....can you put the replicate and renew cream in a pump or tube? The jar is too big. It doesn't fit in the medicine cabinet and is too bulky to travel with. Thanks from a SSC junkie!
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ann, NY 10/18/2009
are you bringing back pumpkin scrub lved it!!!
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Catherine, VA 10/18/2009
Although I have never tried Firm A Face I am trying again this month to order. Hope for the best. Also, do you have any lightly scented body spray or cologne to go in a set or by itself?
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Linda, IN 10/18/2009
What happened to the A Cream XR with the 4 million IUs? Can we stick with the products that work, please? Let me know OK? Thanx, Linda
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janice, NV 10/17/2009
hello hsn, perhaps, some of the information people volunteer can help hsn improve their efforts to find more creative and effective methods to sell their many wonderful products... i think jennifer flavin stallone is lovely and works hard at selling her product and reaching the public, but might someone suggest to her to tone it down a bit? her voice is so hyper and she speaks so fast it truly becomes equivalent to hearing fingernails scratching a blackboard. thanks for the blog... i
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kt, CA 10/17/2009
I agree with the previous poster. SSC has changed the way I felt about skincare as well, and given me more confidence. I started with the GLYCO line, and now I'm in love. It is so amazing and affordable when you purchase in kits. Would love to see Jen do a huge GLYCO Kit as a TSV....Jen's passion, love and care for her customers and products is what keeps me hooked, thank you!
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Zayda, NM 10/17/2009
For anyone that questions whether or not to purchase Serious Skin Care products...do not hesitate. You will be absolutely amazed by these products and the improvement you will see in your skin. I have severe exzcema and ever since I began using the Olive Oil line 5 years ago I have not had a flare up. I never thought I would be able to find a product that would make me feel confident about my skin. Serious Skin Care has changed the way I feel about myself, and for this I am eternally grateful.
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Debbie, CT 10/17/2009
Do you have any products that would help with milia (white cyst like bumps under the skin)?
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David, IL 10/17/2009
Firm A Face - Yes, it does firm the face extremely well in the first 3 minutes, that is almost entirely due to the first ingredient: sodium silicate. Sodium Silicate is a cosmetic CEMENT, literally. However, once you splash that off, the remaining tightening you feel is other cosmetic cements that keep the face looking tight - but it is temporary and it advertised as such; it is a lot less expensive than Botox, which is what this product mimics. Nano encapsulated Retinol is great.
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DoxyMom, AZ 10/17/2009
I have been sticking with experimenting using the Firma-face product. YES, of course you start with clean skin! It still does not work for me. Is it possible that it works on a small population of women - yes. But I'm tired of people telling me that if it doesn't work I must be doing something wrong. This isn't rocket science (and if a product is that difficult to use, who wants it). I believe HSN customers are actually smart enough to follow instructions. Go back to the old, effective products
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Theresa, NE 10/17/2009
Hi Jennifer, I have become a die-hard SSC customer. I love the Replicate & Renew Double Concentrate & the cream. I have experimented with different SSC products to see out which works for me. I, like many other cusotmers, wish you would do some shows on your other product lines. Also, it would be great if you or someone on your staff could answer some of the questions on this blog or at least leave comments that you are reading them. Thank you for your time.
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GA 10/17/2009
Jennifer shame on you for not adressing the hundreds of complains about FirmaFace. I dont know how you and Shannon kept a straight face and still promoted the product.
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Katie, MA 10/16/2009
Hi, Jennifer. I'm 15 years old and I was using the original A-Clean Cleanser. I have used Proactive, Skin ID, Wei East, and many other cleansers that have not worked for my skin type. The A-Clean Cleanser was the ONLY thing that worked for me. The A-Wash DOES NOT work for my skin. I would like it very much if you brought back the original formula. The A-Clean Cleanser is GREAT for oily skin and pimples. My skin is even worse than it was before since my momma's autoship got canceled. PLEASE HELP.
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Susan 10/16/2009
Hi Jennifer and Serious Skin Care. I look forward to your visits. I am hoping that you have a Pumpkkin kit filled with lotions, shower gels, scrubs and the pillow spray this visit. It is one of my favorite kits this time of year from SSC. I also need to mention that I ordered the FirmaFace but cancelled it before it shipped out. The reviews were and are discouraging. I would like to try it but will wait and see if the product improves.
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YES, SAVE SSC! 10/14/2009
I WANT TO PUT MY TWO CENTS WORTH IN HERE WITH MANY OTHER POSTERS: PLEASE CONCENTRATE ON THE ORIGINAL LINE OF PRODUCTS WHICH WHERE THE BEST! THAT'S HOW YOU GOT SUCH A FOLLOWING--WITH THE TRIED AND TRUE. GRANTED, THERE'S A WHOLE NEW MARKET OUT THERE, BUT I BELIEVE THAT THE SSC CUSTOMER WANTS WHAT WORKS AND WANTS THE BEST AND THAT IS THE BULK OF THE ORIGINAL LINE OF PRODUCTS. NOW THE FANCY SCHMANCY, WHAT'S NEWER AND BETTER, HOT OFF THE LINE--THE STUFF THAT DOESN'T WORK.PLEASE READ THESE POSTS!
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HELP WITH FIRMA 10/14/2009
One of the things that I don't understand about Firma-Face,is that on air last time, Jen and Colleen, your were raving about the tingling that we're supposed to feel after its rinsed off even. And that we'll still feel that tingle later even when moisturizer is applied. No matter what--and I've been using it faithfully with great hope of this product working--I've not once felt ANYTHING! HELP!! I want/need answers.
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please save SSC, FL 10/14/2009
Please! More emphasis on the basics! Reverse Lift, Glucosamine, Olive Oil, Vitamin C and Glycolic lines. I am willing to wait for more research to be done before a new SSC product launch. Please go back to am emphasis on quality products, NOT first to market with every fly by night, ingredient of the moment. Please also drop the hard sell on-air antics. It's getting harder and harder to watch. THANKS!
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Becki, WV 10/13/2009
Hi, Jennifer, just wanted to say how much I enjoy your shows and products. I tried Firma Face and it worked very well for me. My favorite SSC line is the Reverse Lift line. I absolutely adore the eyecream and the rest of the line is super as well. Thanks very much for the hard work you do in bringing HSN customers the latest that the beauty world has to offer.
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CA 10/13/2009
Agree with susie in ca, i used to get alot of compliments on my skin, but now i dont, i recieve bad batches, the quality isnt what it used to be, the c doesnt work like it used to, the new a is way to drying, the products smell different everytime, no consistency with these.The last c radiance i got was like water, the serum colors are different some yellow and some orange.
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Carole, CT 10/13/2009
I too was so disappointed with Firma-Face, it didn't work well and the product had a bad smell to it. I'm sticking with the Mel-C line and Replicate and Renew serum! Still love Serious Skin Care though!
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MI 10/13/2009
I can't believe that SSC spent so much money on advertising the Firma-Face RX. What were you thinking!! It does not work -- what a disappointment. You will get hundreds, maybe thousands of returns. HSN should allow free S&H on all the returns. I can't wait to see you on your next visit. Try to keep a straight face when telling the viewers how great (not) this product is. What is happening to SSC?
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CO 10/13/2009
When are you doing the Olive Oil special. I live in Colorado and this is the only thing that keeps my face from drying up. But can not really afford to buy single items. Please.... the Olive Oil Todays Special!!!!
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UT 10/12/2009
I was so excited to get the firma face. But was so disappointed after using it. I too feel we should at least be refunded the return shipping! It SHOULDN'T be us the consumer who should pay for how let down we were..They set the expectations of the product. There are some products I do love of Jennifer's. The A Cream line, Super Creamerum C Extreme Results!I love these products. That's why I was so surprised and shocked after all the hype about firma face that it was so DISAPPOINTING!
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Linda, CT 10/12/2009
Hi Jen: Have used SSC for many years and love everything! Can you offer the Olive Oil Shampoo and Conditioner combo again? I love it, and no other product makes my hair feel and appear so healthy. Thank you for your consideration!
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patseysays, MA 10/11/2009
Jennifer, I thought it would be a great idea for SSC to address the problem of unwanted facial hair for women. Any thoughts on this in the future? My thoughts are that it should be gentle, easy to apply, with a UVA/UVD protection. Only a suggestion...Thanks!
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Susie, CA 10/11/2009
Jennifer, I have been using SSC since 1998 (I started using it when I lived in Calgary). I have always loved you line, but I have to agree with many of the others on this blog. You have way too many products and they just don't seem to be as good as before. I used to get so many comments on my skin (I am almost 60) but not any more.I keep buying, but I seem to send back more then I keep or I just don't use what I have bought. Please try and get back to how it used to be. Thanks
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bummed out, PA 10/10/2009
I would not want to be you having to show up on HSN for the next visit.It took 4 weeks for my FIRMA FACE to get here.now I get to go to the UPS & rturn it after paying an AUTOSHIP FEE & rturn shippng.It did absolutely nothing, which was shocking after all of the raving on HSN.Customers deserve something for all of the trouble for nothing. Back to the drawing board..for sure.
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victoria, MO 10/10/2009
hi jennifer & cecilla i sign up for a team member i just got a new cell phone and i donnot know my phone number hsn has it see if they can give it to you. i pursches excuess my spelling on some words your c line about ayear ago i can't afford to buy your products all the time but i really like the products that i have receive i even use the c kit day cream &night cream on the back of my neck & my ears. can you do a body wash in that line and a refill on the shampoo and condtioner?to
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christine, OH 10/10/2009
hey jennifer, i was wondering if SSC can create a product for lips. to rid the lips of thoose unwanted lines we get as we age? i just started using your products and i am in love with replicate and renew and the firma face and the C line. i turned 40 in february and i have some sun damage and sensetive skin.Help! LOL thanks so much.
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Kathryn I, MS 10/10/2009
Jennifer, I love the FF and use it with the Insta Tox. You have a great line of produts and SSC has made a great difference in my skin. Please have a Olive Oil Kit for Christmas(my mother loves it). I have oily skin and love all products for my skin type. Thanks!
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Andi, MA 10/10/2009
PLEASE PUT THE REVERSE LIFT MIST in kits more often!I love how it pulls my face together after my makeup's on. It tightens & gives a glow to my skin. I'm 61 my face looks like late 40's thanks to Reverse Lift products & Super Cremaerum. My friend & I are using Firma Face. Shake & apply while face is still damp, walk around while it dries feel it tightening,wet a washcloth, just dab it all over without taking all off, apply moisturizers & makeup, spray w/REVERSE LIFT! more REVERSE LIFT PLEASE!
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karin, NY 10/10/2009
Jennifer, I have been an avid user of SSc for 10 years. I constantly applaud your products. Must tell you, firma face is a huge disappointment. I really feel that you should address this to your audience. I am cancelling my auto-ship.
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RR, NY 10/09/2009
Jeffifer, perhaps the results customers are getting with Firma-Face are not your fault. I am sure whatever company you are using to produce this cosmetic keeps sampls of every batch they manufacture. It may be a good idea for you to take these samples to an independent testing laboratory to ensure that all the ingredients were put into your product. If you obtained such great results prior to bringing this product on the air, then maybe something went wrong in the manufacturing process.
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dissapointed ag 10/09/2009
I agree with Karen CA. and many others that feel your products have gone way downhill, not sure if it's cause your bringing in to many new products or if it's just the company has gotten to big and now the quality of the products has been over looked, your gonna end up losing all of us that have been loyal customers, I think if the issues at hand are not addressed soon you'll find a big drop in sales and alot of us going to a different skin care line that delivers what it says it will.
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Karen, CA 10/09/2009
Jem, Just a few months ago, I purchased the 2 for 1 special you had on your 16 oz. Vit. C body creams. The scent usually isn't great, but this time it was unbearably bad! I have had dry pads sent too many times now, Calstrum kit was rancid, pumpkin products turned bad before they should have, & now this! I used to love SSC, but from many complaints I see, the quality just isn't there anymore...SO SAD!!
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CA 10/08/2009
Love ssc, but i need the vitamin a with peptides back, the new one is to drying, dont know what ill use once my a with peptides is gone and that will be soon. Also agree with the people who need products without perfume and natural oils that scent the makeup, also would love to be able to use the reverse lift body cream but oh it is way to strongly scented, over powering, removing these would enable everyone to enjoy them. I love trying the new products but please give us back the originals.
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Curious in, NH 10/08/2009
Just curious, has any1 else noticed the drop in the total number sold of firma-face. just from this morning it dropped almost 30,000 from yesterday's total sold.. I think the total yesterday was 100,635 and today is 74,565 .. I'm guessing that's how many returns there has been so far, I have never seen any single product sold on HSN get so many reviews I think firma-face has 999 so far and it's only been a month. Can we all be wrong about firma-face?
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Carolyn, PA 10/08/2009
YUK, sorry I did't like this prod.after awhile you run your fingers accross the jaw or where ever you have put it.. it feels like U have sugar or someting on your face. Also, I didn't see ANY difference on the forehead I'm sorry it is too late to return it or I surely would. Needs more work it also is quite runny, I have to shake and shake the tube before I use it. anyone else having these problems????????? I think those of us who are having problems shoud be compensated lol
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Bonnie, CA 10/07/2009
Dear Jennifer - Just received my FIRMA FACE. It is a joke. When it was on my face, it looked great. But once it is splashed off with water, my face looked exactly like it did before I put the product on. Customer Service told me that it had Retinol in it and after using it for a while, I would see a difference. What? I wanted instant, temporary line reduction, like advertised! Jennifer, what happened to you? This can't be good for your reputation. A real rip off!!
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PA 10/06/2009
Dear Jennifer- I have watched your skin care line many times. Im ready to take the plunge. I am 47 years old but have the skin of a 14 year old. Breakouts constant. very sensitive skin. looking at soda or chocolate makes me break out. in the process of menopause and that doesnt help either. i need a good cleanser, something to dry up the pimples, and something to make my skin soft and supple. I dont want to be dry and look 87. tight budget what do you suggest? Please help. Thank you.
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pAT, TN 10/06/2009
Dear SSC, PLEASE make some products for the millions of us who can't take fragrance. As a chemist once told me, fragrance isn't natural and why would we want it on our skin anyway???? We get left out all the way around. Even everyone has fragrance in their makeup! What happen to good old days? Also every lip product anyone makes has a horrible so called flavor. Not good at all. Hope you will think about the rest of us.......Sincerely, HSN SHOPAHOLIC
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JMR, NH 10/06/2009
I'm amazed with the hundres of very bad reviews an complaints on firma-face that it still is selling like crazy, I look thru the reviews everyday just to read what others have to say an keep seeing the number of total sold going up. amazes me I'm hoping with Jen's next visit that she address's the problem we all seem to be having with this product, maybe what Betsy, Fl. said is true,maybe in the batch we all recieved an ingredient was accidently ommitted,
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Lanna, IA 10/05/2009
10-5-2009 LJ Neal IA I have been using the A Force and Olive Care products for several months. I like the Olive Oil products and how my skin feels. I use the Squaleen on areas with lines on forehead. It appeared those lines were getting less visible. When I use the Olive Oil facial, I can see the lines aren't any less visible, in fact,the lines on forhead look as if I have been using nothing? They even appear deeper, and the fine lines have not changed at all. What should I try now?
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Lisa C, AZ 10/04/2009
PLEASE PLEASE BRING BACK OLIVE OIL KITS..I LOVE THE PRODUCTS BUT ENJOYED THE KITS FOR THE VALUE. IF FEEL LIKE THE OLIVE OIL LINE IS FALLING TO THE WAYSIDE..PLEASE PLEASE DO NOT GET RID OF THEM....
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Bexaida, NY 10/04/2009
Oh My what bad reviews for the FF product that works for me? At least it is working with the TSV kit. I made a differencei and I do Not have many wrinkles. I have pretty good skin and do not look my age. I noticed the instructions said to spalsh on cool water which I did and did not wash off the product just pslashed it off and I felt the tightness,used the other serums and a moisturizer Now I am getting a 2nd delayed kit, if does not live up to the 1st I will compain and return also how sad!!
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Betsy, FL 10/04/2009
It's obvious that the Firm-a-Face is not working properly. I don't think that this is intentional. As a mfg. of biologicals myself, I suggest that the problem may lie in the mfg. process. The first batch given to the beauty editors and testers worked well, but the second didn't. It's possible that some of the ingredients may have been damaged in transit to the the mfg. plant, or even substituted or eliminated in error. Please, Jennifer, look into this possiblility and then offer a do-over.
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Amanda, TX 10/03/2009
I was without my SSC for 6 months while I was without a job! Oh no! Never again! Now along with a new job I have ordered allll of my SSC products and oooh my skin is back to awesome! Jennifer, thank you for such great products that work and at great prices. Thanks HSN! Girls, SSC ROCKS!!!!!!
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HELEN, PA 10/03/2009
WHERE IS THE FACIAL MOISTURIZER IN THE OLIVE OIL KITS???????
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Katie, CA 10/03/2009
Jen, Cece and crew, PLEASE bring back Glycolic RENEWAL KITS and add a dry-lo in there, too - you will sell out and have TONS of ppl on AUTO-SHIP! Thank you for such making wonderful products.
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Joy, CO 10/03/2009
Iam fairly new to online shopping,and the huge failure of this product has helped me see that every single product shown on HSN is hyped as the very best ever, ever, ever. Not this one -- Mass numbers agree -- but wow, it is still for sale! I find that very disappointing. Backing a product means more than letting me pay money to send it back.
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ab, CA 10/03/2009
ABOUT THE FIRMAFACE. If someone needs MEDICAL TREATMENT because of a product you just have worked for years and years on..clearly there is a great lack of care in jennifer and all those who work for SSC. seriously jennifer, you should be ashamed of yourself for making people believe all this hype about a dud product. This started out as a customer pick and once everyone got the chance to actually see how terrible it is, now it has a 2.2 STAR RATING..seriously? terrible terrible terrible terrible
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Louise, MA 10/03/2009
My Firm-A-Face is going back. Three tried it and three thought it was a waste of money. Definitely did not work as stated.
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Janice, NH 10/02/2009
After reading all the reviews on the firma-face,would guess 3/4 or more r negitive and being returned including mine,alot had breakouts bad enuf to need medical treatment, I guess my ? is are the reviews & comments on this blog ever read by HSN and jennifer? I've never seen on any item have such and overwhelming response of complaints.I agree with alot that we should not have to pay return charges we all should be compensated for our troubles
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10/02/2009
I am curious how you address all of the the overwhemlingly negative reviews on Firma Face. I do not recall every seeing a product get such devastingly negative reviews.
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UT 10/02/2009
why when they make face make up they never have tan every one looks and feels like they lood and feel better with a tan..I get very bronze in the summer and I live in utah so I not tan all year around,bare minerals has a tan now i think abvout it...Oh well maybe after I die Cause I will always have come what of a tan.evan in winter.
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Kelly, PA 10/02/2009
I am surprised with all the negative comments on the firma face. It is not an instant remove all wrinkle treatment but a temporary treatment to help reduce fine lines and wrinkles. I have used it for 3 weeks and see a decrease in the depth of my wrinkles and less pores. I am 53 years old and only started using products on my face in the last year. Hope everyone gives it a chance!
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irritated, PA 10/01/2009
I ordered FIRMAFACE three weeeks ago and it was supposed to bere by today Now they say it will be another three weeks. BAD BUSINESS. No one told me that it was not in stock when it was ordered.They just wanted TO HIT THAT 100,000 MARK of orders. I see also that the ratinga wentdown from 4.6 stars down to 2.6 stars. What is going on with SSC? Everything used to be so great..A discount should be given for all of this inconvenience..Shame.
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daniela, CA 10/01/2009
I love almost everything I bought from SSC but I would give anything for a Everything Glycolic Set on autoship. Please?! I can't afford the individual prices and I love all Glyco products. All! Thank you, Daniela
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CA 10/01/2009
Please bring back the classics of ssc, they are what made you what you are today, all of the products i started with and love are going away, some of the new is good but im telling you the classics were the best please bring back the original A , C, and glyco youth, along with the bath products ,miss the passion fruit shower gel and body souflet,OH THOSE SMELLED THE BEST!!.
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Edie, NJ 10/01/2009
The new products are great, especially th FIRMA_FACE even on my 76 year old face! But, I want, need, must have, stamping my foot to get attention, the Emu/Aloe Sensitive Skin Cream....will it be back? I am down to my last jar....pls help.....thanx.....Grandma Edie
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Cheryl, MN 10/01/2009
MY SSC Brightening kit is finally on the way. YIPPIE!! I can't wait to try the C Appeal system and the skin candescence. Still have my fingers crossed to get my TS to try the FF and the seramins. I sure hope they get it out before they cancel it.
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unter der later, CA 09/30/2009
My comment is not being accepted here. It said my comment was in the wrong format. What does a wrong format look like? Strange!
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MARIA, MA 09/30/2009
OCTOBER IS OLIVE OIL MONTH! I WOULD LIKE TO SEE A FIRMING OLIVE OIL NIGHT & DAY CREAM??? I DID NOT TRY THE FIRMA-FACE BECAUSE OF ALL THE NEGATIVE REVIEWS. NEVER HAD A PROBLEM WITH THE FACIAL FIRMING PADS DRYING OUT. KEEP THE CLEAR PLASTIC DISC ON THE TOP, STORE THE JAR UPSIDE DOWN FOR A FEW DAYS BEFORE OPENING. MAYBE JENNIFER WILL PUT MORE LIQUID ON THE PADS IN THE FUTURE??? ALSO, WOULD LIKE TO SEE THE BELLA ROSE FOUNDATION IN A LIGHT-MEDIUM SHADE WITH A PINK OR ROSE BEIGE UNDERTONE?
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Vivian, GA 09/30/2009
I ordered the FIRMA-FACE and was most anxious to try it. After using on my face according to the directions, I was amazed at how the wrinkles seemed to disappear. HOWEVER, after splashing with water and patting dry, there they were again,the same as before. Will keep this but will get off the auto delivery. What a shame and disappointment. Surely you knew this before bringing to your customers.
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OH 09/30/2009
Please stop coming up with new items and stick to the ones that work. I no longer see the glycolic renewal gel or a force for sell. Those work. Stick to your roots. Those were the items that got you where you are today, and it is for a reason. Please bring back a classic kit
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Karen, CA 09/30/2009
TO ALL LADIES WHO HAVE DRY FACIAL FIRMING PADS: I felt bad to read some reviews of customers who threw away their pads because they were so dry. I also have had that problem with many of them & am now going to cancel my A/S. I at least remedied them by adding witch hazel to moisten them up. Does not smell great, but works OK so at least they can be used. I will also go back to the other MOIST ones on the other channel, since SSC obviously hasn't improved them!
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09/29/2009
To the other unlucky SSC customers who learned your TSV order may be CANCELLED if product cannot be obtained by such & such a date: You may want to e-mail Customer Service (link to e-mail Customer Service is on webpage where u check Order Status). I e-mailed CS to specifically request my Auto-Ship NOT be cancelled altogether if they cannot get the product in time. I asked them to start my A-S w/the December shipment instead. I figure it is worth a try. Maybe if they hear from enough of us?
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MN 09/29/2009
I have recently cancelled the auto-ship option for Firma-Face. It's awful - like everybody else says, once it's splashed the results disappear. I would personally challenge Jennifer to be honest about the clinicals and disclose that the participants OBVIOUSLY made the comments before splashing ...
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AJ, IL 09/29/2009
Your Primer and A-Coverage Foundation were AMAZING. Since the light formula has been out of stock I have had to go back to products I previously used. NO CONTEST!!! The A-Coverage in light changed my life. Please, please, PLEASE bring it back-just as it was. It really boosted my confidence while I wore it, I want to have that again. Thanks!!
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Mary Kay, SD 09/28/2009
Hey ladies, I was first hooked on SSC when I found Jennifer maybe 10 years ago...? It has been awesome for me with acne-prone skin; yes, even at 54 I fight it!! I've had many people incredulous when they learn my age, so I give major props to SSC! I find the COntinuously CLear line my salvation when a breakout is imminent. Will play with the C line and others; never neglect my eyes! A big fan.
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JMR, NH 09/28/2009
I noticed the beauty book 2 is being sold again, I thought they were limited when they were originally sold which is almost 2 years ago that means they are all old products...I know even beauty products have a shelf life so why sell us something thats out dated? I agree with a few of the other reviews SSC seems to be more about the sell lately then the products
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CA 09/28/2009
SSC has changed from an excellent line, to items with names that are odd. The quality of favorites are inconsistant, and others just disappear and are discontinued. I'll use my shipping charges towards something over the counter. Sorry to lose trust in Serious Skin care.
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NM 09/27/2009
Jennifer, I ordered the FIRMA-FACE in your latest kit. It absolutely doesn't work. What a sham! And please don't ask me to keep ordering your products until I find the right ones for my particular skin. As you know, the shipping for returns aren't free. After all the hype, how can you look at yourself in the mirror? You have to know this stuff is garbage! Sarah
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09/27/2009
For KATHY in NJ: The ingredients Jen shows on the card for Creamerum ARE all in the product, they just aren't listed w/the same names. For example, CoQ10 is ubiquinone, and Matrixyl is a peptide or peptide complex, so look for ingreds w/peptide in them. I had same questions you did so did a little internet research. Looked 'em up one by one & checked the label; ALL are in the ingredient list. You may enjoy doing the same kind of research if interested in ingredients.
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09/27/2009
I agree with Carole in NJ. A Reverse Lift Kit w/more in the line would be great. I use the Cream, the Serum, & the Eye Lift. But I LOVE the Neck Lift (smells like marigolds, so refreshing!) & the HD Diffuser Primer. Cannot afford to buy them individually. Please give us a Reverse Lift Kit w/more in it!
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Carole, NJ 09/27/2009
I love and use the Reverse Lift line. Would you please provide a kit which includes all of the Reverse Lift line. That would be wonderful. I am going to be 64 shortly. I get the eye creaam, serum and moisturizer on auto ship and occasionally will get the other products. My skin benefits from the products and I would really enjoy receiving all of the products together especially the body cream. Thanks, Carole
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JMR, NH 09/27/2009
Not to get off the firma-face subject but, who are the winners of the bithday sweepstake's, this is the 2nd sweepstake that never mentioned the winners on air or had a list of the names of the winners...I read these blogs every few days and have never seen a winner make comment on winning. makes you wonder..........
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Heidi, CA 09/26/2009
I tried your kit of Yesterday, Today, Tomorrow. I returned it. What it did was made a grainy mess on my skin. Never did open the Firmaface. The sirum was bad enough that I didn't need to open all the products. The concealer smelled bad and was cakey. But I do still love your Replicate & Renew Cream.
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dee, WI 09/25/2009
Hi jennifer, we live in wisconsin, and I was wondering if you could make more olive oil kits. winters are very cold here and your olive oil products are the best. Most I have tryed are to greasy. Yours are perfect. thanks dee
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Janice, NH 09/25/2009
I agree with Diane Ma. the ones it works for must older women or have alot of wrinkles cause it did nothing for me, I'm sure 1000's r being returned, because of all the unhappy customers with firma-face we shouldn't have to pay to ship it back, 1 or 2 returns is 1 thing but I'm sure HSN is being flooded with firma-face returns even tho we get a credit it still cost's all of us $6.95 to send back...back to elysee di'mention lift 4 me it works
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S, NV 09/25/2009
Been using the Super Mel-C & SS #8 for two years...got the Rulenia Serum 10 days ago...yes it's a kind-of gross in appearance...but WOW....has made a HUGE difference in tone & brightness of my skin...WONDERFULL!
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Kelly, TX 09/25/2009
I got the firma-face the weekend it was launched. I love it!!!! I was skeptical at first but figured oh well I will give it a try. I am soooo glad I got in on auto-delivery. It is the most dramatic difference I have ever seen. I just can't say it enough, I love it!!
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Diane, MA 09/25/2009
Jennifer: I have bought several of your items and have always been pleased. Then I purchased the Firma Face. What a disappointment! To all the ones who gave it a 5 star(you must not have any wrinkles. I would be interested in their ages. Anyone over 50 will not see any changes. There has been so much hype on this product, I bought two on separate occasions which means I have to send two back with postage. I think with all the negative reviews, HSN should offer some kind of a refund.
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Cheryl, MN 09/25/2009
I recieved the if we can't fill your order in 30 days, it will be canceled call today for my TS. I really don't care how long it takes, I still want the products. I know the demand for is huge but I would like to be the one to cancel my order, not HSN. Now my delivery is Oct 23. OUCH! I really don't want to wait, but I will, this was such a great deal and I really want to try the Firm a Face. Jen, HELP!
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Kathy, NJ 09/24/2009
Sent the Firma Face back after reading the ingredients.It contains urea which is another name for URINE? Also, sent the Today Tomorrow Todays special back after reading the ingredients in the eye cream I think I counted 44? Jennifer held up a card stating the ingredients,the ones she stated were not in the ingredient list, such as Matrixyl, CoQ10 etc., in the ingredients list on the label were spaces like something was erased from the ingredient label? Wont use urea on my face, nasty.
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Nicky, MA 09/24/2009
First, I hope you have a kit with a small size of Firm a face again. It was sold out when I tuned in and I was very disappointed. I see beefs here about parabens - but I don't see any response. This is a big issue to be silent about. Don't be afraid of conflict - jump in! It will make people trust you more. My own biggest beef? In all the years I've been using your products I've never had a single reply from customer service. Not one.
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all hype no del, NH 09/23/2009
I'm curious if you actually read these comments.seems alot including myself feel the firma-face does absolutely nothing.The idea behind it is gr8 but would be better if it in fact worked...You may lose alot of loyal customers because of this...even though it was free shipping to recieve it for those of us sending it back it's costing us $6.95 that may not sound like much but with this economy and those of us on a fixed income $6.95 is a alot.I love some of your products but this is the worse yet
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Jenny, CA 09/23/2009
I LOVE the SERAMINS! Best serum i have ever used! I use it around my eyes and neck. I had a lower eyelid surgery which was a disaster! It gave my fines lines i never had before! This SERAMINS is improving them so much! I'm so grateful to Jennifer for bringing this to HSN. THANK YOU! Jenny
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Miss Xiong, CA 09/23/2009
Maybe a special deal just for the 20's & 30's. This way I know what I need and not have to guest. So please give me a special deal when you can just for us ladies. Thank you.
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Lisa, FL 09/23/2009
I love every product you have...I am getting confused on what to buy so I just keep buying everything. It all works so good and I have very sensitive skin and I have never had a problem with any product yet. Keep up the good work and it is a blessing to have you on HSN...You can tell that you really care about the product line...very rare to see that people care about helping people anymore. We appreciate you!!!
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amber, FL 09/23/2009
I love the ammount of products that you offer in this line- but I'm confused on what to use. I'm almost 30 and still get break outs ect. what do you suggest? would love to give your products a try. thanks!!
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09/22/2009
I tried every possible way to use FirmaFace...and I really wanted to love it. Absolutely did not work. Insta tox seems better. What am I missing?????
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Carrie, IL 09/22/2009
Hello! I know there are a lot off good and bad comments coming at you right now. I just wanted to let you know that my skin has never looked better since I have been using your line (especially glycolic cleanser, A and cont. clear). I use your firm-a-face over my eyebrows-up to my forehead and it DOES give me an eye lift. Don't let anyone keep you from coming up with new, innovative products. I had horrible skin for most of my life. You gave me my face back. Thanks so much!! Carrie
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breyna, TX 09/22/2009
I received the yesterday, today and tomorrow kit on friday. I really liked the products except for the seramins it smells like relaxer. I will not put somethin with that smell on my face. I don't know if you actually smell your products but you should consider it. I have sensitive skin and I don't want to find out what a product like the seramins will do to my face. I have purchased the C line and I really like it. I also think that you have too many products and it is confusing to choose.
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barb, NY 09/22/2009
I've been using your products almost exclusively for about 4 years and love your core items. But I tried your FirmaFace and, like so many others who tried and reviewed it, it does nothing once rinsed off, no matter how carefully instructions are followed. I am getting concerned that you have lost your focus on good, basic, but effective skincare. We need products that work, like your older ones,not loads of new products that don't.
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Heidi, CA 09/21/2009
A little concerned. Just got the Yesterday, Today, Tomorrow kit. So many bad reviews on your products. Especially on the FIRMAFACE. Practically everything in this kit says to put on clean dry skin. Seems to me the directions conflict with a layering process. I'll give it a chance, but this kit may go back. Love your Replicate & Renew Cream though. I've been using that for several months. Will keep that product on Auto-ship.
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Ro, NY 09/21/2009
I am waiting for my next kit to include the FIRMA FACE. I love Serious Skin Care. A friend introduced me a couple of years back. She turns 50 and I had to know what she uses to look so young. I am going to be 40 and used to have adult acne, I use the C line and my skin is so clean now and has a glow and I don't break out anymore either. Thanks much, RK
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Gina, NM 09/21/2009
Just received my very first and last order of SSC. I ordered the Yesterday, Today, and Tomorrow Kit. I tried all the products and find them all to be horribly useless - not to mention the mineral oil you use in your products - how serious are you about the product you indorse? I don't even find the products worthy of using them on my hands. Will never order again from SSC until you clean up the ingredients you use in your products. Most of them are not good for your skin.
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SHEREE, PA 09/21/2009
AWESOME,AWESOME,AWESOME.The best today special ever and I've been using ssc for ten yrs.I'm crazy for the firma face used properly it does work.The new seramins is a WOW,WOW.I've been faithful for all these yrs and now this product line is being faithful to me.Everyone at work asks me what I use,I was voted the prettiest skin in the dept.There is 100 wommen.Thanks Jen for the hard work you put into ssc,never got these results with any other products.
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christine, OH 09/21/2009
hi again jennifer, could u make a product like skin cell super food for sensitive skin like mine? and also, could u make a glycolic cleanser for sensitive skin? . i need to return the products that i purchased lase week that were part of the set, due to an allergic reaction. i got the replicate and renew and the firmaface, and i have seen a dramatic difference in my fine lines and appearence. i have dry and combo skin.i just turned 40 and i dont want to look it.:) LOL
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christine, OH 09/21/2009
hey jennifer, i am new to hsn and ssc, i ordered alot from ssc on 9-11-09, because i have very dry and blemish prone skin and i didnt have a routine, before i purchased your line. i purchased your replicate and renew, firmaface, super clean and nuture set, smooth and moisture set, deep wrinkle set, i had an allergic reaction to the glycolic cleanser and an allergic reaction to the skin cell super food. i just found out that i have sensitive skin and some sun damage.
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Sandi, IA 09/21/2009
Jennifer, HOW CAN YOU EVEN SAY THE FIRM A FACE WORKS - it is nothing more than the egg white effect - rinse it off and it is GONE! I am seriously dissapointed in your last kits! You did a lot of Hype about the products and yet they were pretty bad. BIG THING - PARABENS in your products - HOW COULD YOU? Shame on you Jennifer.
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09/21/2009
i do have to say though that the C kits are pretty amazing.
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CA 09/21/2009
i agree about the parabens comments...all products in that TSV kit are PACKED with parabens..scary.
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Paulette, FL 09/21/2009
Jennifer, I love your products! I have been using them for years and I haven't found a product I haven't been happy with - especially your C line. I am over 50 and I have received many compliments on my skin. I stopped using it for a short time and it showed. Now I'm fanatical about it. I was looking for the C body butter but I see that you no longer have it available. You have the A, B and Olive Oil. Any chance it will return?
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Nancy, TX 09/20/2009
Hi received firma facelove how it makes my skin feelcan feelthe tightness, the only challenge was it came out the other end of the tube instead of the neck what shall I do I still want to keep using it but am afraid it willget dried out thanks
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Connie 09/20/2009
I will also be returning the TSV. The Firma Face doesn't work AT ALL. Also, I have begun to pay attention and all the products in here are packed full of parabens. Not good! Until SSC finds a different approach to skin care, I will be using another line.
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Susan, PA 09/20/2009
I ordered TSV, and love the firm-a-face - after three minutes I looked ten years younger. I was blown away - it was so amazing. After I splashed it off, most of the ten years did come back - but skin was smoother and pores smaller still. Why can't you leave it on your skin and not splash off?
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Furious in New , NY 09/20/2009
BOTTOMLINE: FIRMA-FACE DOES NOT WORK FOR EVERYONE. IF YOU BUY IT, YOU'RE GAMBLING. IT MAY WORK, IT MAY NOT. FOR ME, IT DIDN'T WORK, AT ALL. I WILL NEVER, EVER BUY ANY SSC PRODUCTS, AGAIN. HOW DARE YOU SCAM US WITH THIS JUNK.
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09/19/2009
Jennifer--the firma-face does not work. Have you seen the reviews? Terrible. Some of your products are great. But this one was over hyped and does not deliver. Look out HSN...you'll be getting most of it back!
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Margaret, OR 09/19/2009
Jennifer, I have been with HSN for 25 years and have used your products since Serious Skin Care first came on board. I have used the Reverse Lift Kits for all of these years and they have never failed me. The Skin Cell Super Food is also very very firming and I love that. You should speak more about this product. Use your A & C kits also and they do a fabulous job. You have too many products now and new choices are overwhelming. Will stick with SSC though. you are the reason I look so young!
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Catherine, NJ 09/19/2009
I am amazed on how quickly FIRMA-FACE works. I first noticed a difference in my eye area. My nose to mouth lines are diminished and its very good around the jaw line too. I use it every morning. Could you use this in the evening too?
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ticked-off, CA 09/19/2009
REGARDING FIRMA-FACE: Does not work. Tried it almost 12 different ways. Followed the directions exactly. I even called the hotline number and they agreed that I was using it properly. They had no answer for me. I wish Jennifer Flavin-Stallone was in my bathroom with me. She'd probably say: ya, I guess it doesn't work for everyone.
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elen, FL 09/18/2009
jennifer i ordered so many things and also ordered the firma face just got it today and havent got to experience it yet but love your products I ve turned so many people onto your product they loveit theres only thing is i was wondering if you include me in your studies and samples to try?thanks so much jen. Im 61 and they tell me i look like i am in my late 30s or early 40s.i have a question though could you lower your prices on some things and kits a little more im on a supplement income.
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Lynn, IL 09/18/2009
I ordered and received the Firma Face Xr. How often should this be used for optimal results. Once a day, twice a day, once a week? Also,can this product be used on the entire eye area? I tried to call the support line for two days and got no answer. I used the product last night and I could really see changes to my face. My eyes seemed very dry. Any suggestions would be appreciated.
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jo, AL 09/18/2009
I ordered the Special Value on line plus the autoship of firmaface. No problem in receiving the order.I tried it right away and absolutely LOVE, LOVE, LOVE the results!!! I used it for the second time today and already a good friend and my husband complimented me on my skin.I did not wear any make-up today !! As for the order in which to use the products, there was a booklet included in the shipment and I put the products in the right order on a small tray. Easy breezy. Thank you sooo much!!
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Barbara, HI 09/18/2009
I am new to the SSC line and am excited about my purchases during your last visit. I ordered the TSV along with the surprise kit, the FIRMA-FACE (which I am liking), and 2 other kits. I am confused, however, now that I have all these products, how to use them together. The presentation of the TSV did not spend enough time explaining the order of use of the products. It would help if every presentation of a product would explain the use in more detail, and with other products in your line.
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Deanna, WY 09/18/2009
Jennifer I love the products you bring to HSN but you haven't brought the Sweet Feet foot lotion twin pack or single to HSN in quite sometime. It is the only foot lotion I use because it really WORKS! It is truly amazing. You don't need to file or buff you feet when you use this product. Please bring it back to HSN on an autoship program!!!!!!!! It is one of my favorite products. Thank you.
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Sara, TX 09/18/2009
I got the TSV kit and am loving it! Also ordered the Firma Face XR on auto-ship. A LOVE all your products as I said earlier! My question tho is what should I be using for the line around my lips? Thx again for the GREAT products!!!
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S, NV 09/18/2009
Re: FIRMA FACE: I have some minor improvement with the Firma Face. Lines on my forehead and laugh lines are diminished and it leaves a nice finsh to apply make up. KEEP TRYING! It took me three tries to figure out the Firma Face. I realized that I was not using enough of the product. Also it's important that you put in onto DRY skin....damp skin deactivates the firming process.
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Maryann, IL 09/18/2009
I just tried the Firma-Face. When I applied it to my clean dry face I could feel my skin tightening. I looked in the mirror and saw my lines were gone. I left it on for 3-4 minutes and then rinsed with cool water. After splashing the water on and patting my face dry, the tightness was gone and the lines were once again visible. This did not work for me. I am disappointed, I will try it again and if it does not work, I will be returning it.
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09/18/2009
Where is your Reflections collection I love that fragrance and you don't have any for sale
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MaryAnna, NJ 09/18/2009
I received FIRMA-FACE the other day and tried it the next morning. I was extremely impressed with the product! Thank you all at Serious Skin Care for staying on the cutting edge and bringing to the world affordable options to look and feel better about ourselves. (I've used the Insta-Tox since it came out-not I will be using FIRMA-FACE!!) Every little bit helps! For those that have not had a good experience I suggest they try the application a few times, it could be a learning curve.
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Brenda, IL 09/18/2009
Never again will i buy SSC products!!!!! I can only imagine the returns of this product.
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dissappointed, NH 09/18/2009
I think it's back to the drawing board for firma-face, HSN will be flooded with returns on it....it is a gr8 idea if it actually worked. I see it has worked for some so maybe it's a certain skin type that it works for. Oh well....maybe the next skin firmer will be better.
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Maggie, FL 09/18/2009
I just received my Firm-a-Face tsv today and of course I tried it right away ...I just love it!!! And everything in the package...I have been using your products for 10 years.....Anyway I love this new product because I can feel the tightening of my skin right away...I am 61 years old and feel young and look younger than my husband who is 51....I usually give products a little time to work but this one worked like now!!!...thanx and good luck with FAF...
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09/17/2009
Your Firma-Face product is a joke. There will be thousands of returns.
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09/17/2009
I agree with the comment about parabens . I am trying to be more careful with my health and hope SSC will come up with a more natural way.
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Michelle, MD 09/17/2009
I've been using SSC products for about five years and have been generally pleased with quality and results. However, recently I've payed attention to the potential problems with parabens and see that they're in many, many of SSC products (and, in fairness, many other skincare brands). My TSV will be going back since everything is loaded with these. Maybe SSC can address this and move away from parabens?? Not worth the risk to have these absorbed in your skin!
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Carol, CA 09/17/2009
It was too strong for me. I have very sensitive skin and I followed the directions correctly and I immediately felt stingy and when I splashed it off my face was big and red like a tomato. I am returning the huge kit I bought. I am so bummed. This morning, my face is still on fire.
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verna 09/16/2009
jennifer i have recently become a user and love all the products. I am a proactive acne use and have been thinking about switching to the contiusly clear kit but i want to know if it will work better and help with blackheads and white head. if you could let me know i would be really happy, thanks.
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Angie, FL 09/16/2009
Hi Jennnifer.... I am a huge Sistine fan and missed out on your lastest Sistine kit. Please, please, please try to have several kits for your Sistine products available in the future. The kits are such a great buy and I just love the fragrance!!!
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Jo-Anne, NJ 09/16/2009
Hi Jennifer, I don't know why there are complaints about any of your products, let's face it we all need help and we get it as affordable as possible without surgery. I have been using your products for years with no complaints. Just got my FF used it last night and this morning and YES I can see a slight difference already. I am 69 years old and because of your beauty products get compliments all the time. Keep up the good work and as long as I continue your products, no surgery for me,Jo
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Disappointed in, NY 09/15/2009
What a debacle with this TS and the launch of Firmaface! I ordered the TS within 20 mins of its 1st airing at midnight and I recieved notification there will be a delay of upto a month and if it cannot be filled within that time my whole autoship will be cancelled. Are you kidding me???? That sounds an awful like waitlist to me. I ordered 20 mins in and you continued to take orders ALL DAY (and you still have it listed as available on HSN online), how could I be on waitlist, backorder or delay?
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BK, NY 09/15/2009
I just received Firm-A-Face, but it doesn't have any information about frequency of use. Can I use it every day? Are there any products I shouldn't se if I am using Firm-A-Face?
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Leslye, IA 09/15/2009
Me too!Sherry, the very same thing is happening with my auto-ship order.
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Sherry, VA 09/15/2009
I, a happy SSC customer, am so very upset. Please help! I ordered TSV on Auto-Ship Sunday WELL before it sold out but was advised by e-mail the next day my order may not be filled! If quantity cannot be obtained within a month, my Auto-Ship will be cancelled! Rather than cancelling my order altogether, cannot my Auto-Ship just start LATER in the year, say with the December shipment? This really HURTS, to be left out altogether. Got the Firm-a-Face but wanted THIS best-ever TSV so very much!
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09/15/2009
Hi Jennifer! Thanks for the great Sistine kit! It is terrific. I also order your 9/13 Today's Special. Do you think you could make a kit of your lipsticks to sell during the holidays? Thanks for your consideration and the super products. -Candace
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cat, MD 09/15/2009
I have not yet used any of your products but i want to, I'm 42 starting to see lil lines around the eyes and i have very dry skin .. Can you tell me what products might help me? .I'm excited to be a first time grandma but i dont want to look the part .Thank you for any help you can offer ,cat
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Sue, MA 09/14/2009
Hi Jennifer, I love watching your show and am excited about Firmaface. The cream outfit you wore Sunday night was so classic and pretty on you. Can you tell me where you purchased it, it's just what I've been looking for.
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Diane, MI 09/14/2009
Hi Jennifer, as always I enjoyed watching your visit I've been using SSC since Jan. I really like your products but I need to tell you that I am very disappointed in HSN I know you were excited in your launch of firmaface but I was excited with Seramins serum I ordered it before it was a sell out on 9-11 and was called today that I may not get it and if my order cannot be filled it will be canceled not the first time they've done this to me please can you help me with this order Thank you
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AZ 09/14/2009
Hi Jennifer, I use your over 40 acne products and love them, but do you have anything that fades age or sun spots on your face? Thank you, Anna
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Sandra, MA 09/14/2009
Hi Jennifer, I have been a customer for years and love your A Line. I have received the A CLEAN CLEANSER on autoship for years and LOVE IT. Recently my 15 year old daughter found it was the only thing that worked for her acne. HSN recently told me it is discontinued and CANCELLED MY AUTOSHIP!!! This cleanser is what got me hooked on serious skin care. My daughter is devastated. We tried the A Wash and it does NOT work for our skin. PLEASE bring the A Clean cleanser back. WE NEED IT!
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Janet, OH 09/14/2009
Hi Jennifer....your girls look beautiful. I had ordered the Sistine Kit a few days ago and put it in my shopping back and to my surprise it was removed. I would like to order two of them. That would be the kit with the bag. Thank you, Janet
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KAT, IN 09/14/2009
Ladies who have used FIRM FACE---I've never used this line. I've always had bad acne and at 52 still have oily skin and breakouts. I'm want something to shrink my pores. I ordered the FIRM FACE last night to try. Does it work for shrinking pores?
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Joanne, NH 09/14/2009
Jen, Thanks for keeping your prices reasonable. Your products ROCK! I love the olive oil kits. Have used several other products (skin candesence, mineral powder) and every thing is smooth and light and my skin drinks in your products. Thanks again for not forgetting where you came from. REAL WOMEN WEAR SERIOUS SKIN CARE.
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Leslie, MA 09/13/2009
I ordered TSV and have the same question as Loretta,KS.I am new to your line and I watched the presentations but did not hear in what order the products should be used or the frequency of use.I looked up each items and got some info there but I want to make sure that when I incorporate all of the items in this kit I use them in such a way that I can achieve the maximum result.Each item will probably have individual directions but if you could outline order of use it would be beneficial.Thankyou
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olivia, TX 09/13/2009
I have been using SSC for about 13 yrs.I always had 2 use heavy makeup 2 hide all of my blemishes but since using this line, now I hardly have 2 wear any makeup at all. It's amazing and I am really pleased with the way my skins looks. So bright and alive.I thank you Jennifer so much for this amazing change.I love watching your shows,it's like being in the candy store. I loved the Sistine perfume, but the last time I ordered it seemed stronger, not as clean and fresh.
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Gerri, NC 09/13/2009
Hi Jennifer, I began using your products at the beginning with the glycolic cleanser. I have had acne since a teenager. I noticed a great improvement in my skin. As time passed I stopped because I started using products recommended by a friend because I have a lot of sun damage. I have a lot of dark spots on my face and body. I was freckled as a child. It is even difficult to cover them up with make up. Anyway I would like to try your products but you have so many. I have no idea.
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JT, NY 09/13/2009
Jen - Love your products and am a huge fan. Please change the white print on the C bottles - C is recommended for the 40+ set yet the info is very difficult to read for this age group.
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Sara, TX 09/13/2009
Jen I tried to get on the testimonial line as soon as the number went up earlier today, but although I was kept on the line for 10 minutes, I was then told that there were enough callers, and mine was not taken. I decided to get on your blog. After using Erno Laslo for years, I switched to your products and LOVE them! I have used Firma Face XR (ordered it again last night) and SWEAR by it! I have bags under my eyes, and they are there no more!Sorry I didn't get to talk to you.
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Rita, MS 09/13/2009
Jen I love your products and use nothing else. I have really really dark circles under and on my eyelids almost up to my eyebrows. I almost appears as if I have brown eye shadow on. They are really dark. I tried the Hi Brite and it helped a little but due to such severe coloration is there any other product you have to help with this problem? Thank you for bringing us affordable wonderful products.
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Laura, NJ 09/13/2009
Happy belated birthday, Jennifer! And as always, thank you for bringing us such wonderful products!
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Laura, NJ 09/13/2009
Happy Belated Birthday, Jennifer! And as always thank you for always bringing us such wonderful products!
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Loretta, KS 09/13/2009
Jen, I ordered the TSV, but I was wondering if there is an order in which the products should be used? I'am a new SSC customer and I would appreciate your help so I use the products correctly. Thanks---I'm looking forward to better looking skin!!!!
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Amber, KS 09/13/2009
Jennifer, I'm a loyal SSC fan, but I feel very overwhelmed by all of the new products you launch. New products are fantastic, but they all seem to have the same goal every visit: fighting lines and wrinkles. Some of the new products you've launched in January seem to have been forgotten. I feel you should stick to your lines that work...especially the glycolic kits--it's been a LONG time since you've done one of these and those products WORK WONDERFULLY.Don't forget your powerhouse products!
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Carolyn, OK 09/13/2009
Jennifer thank you for all your wonderful products. I'm 65 and have been using SSC for many years now. The Replicate & Renew is a must have and what I've done to use the entire content in the pump is I twisted the bottom off then pushed the inside bottom up (works great)then when it began to use up I twisted the pump off and was able to totally use ALL. Now I know I can apply that method on all pumps. I trust the tube will be as good!
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Dori, NJ 09/13/2009
I am looking for a great skin care line for my skin - any suggestions? I get the occassional break out but otherwise have good skin. I would like to get away from products that contain mineral oil and paraben type ingredients that are linked to cancer. I was going to try the new TSV from SSC but have read some blogs that it does contain the ingredients I mentioned above. HSN should include the active/non-active ingred on products for the educated consumer.
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Ann, AZ 09/13/2009
I bought the TSV. I listened to the presentation, And I didn't here any ages given. I'm 67, with the normal lines and wrinkles. Will this help me? If I'm too old, I will cancel.I wish there was more information to cover everyone and less fast chatter from the host.
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Jaime, MI 09/13/2009
I'm with others who are dissatisfied with the new cleanser tubes. Since the Glycolic cleanser is in the tube, it is much thicker - more like a paste - and takes longer to wash off my skin. It seems that the longer I have the cleanser, the thicker it gets. Tubes are also more difficult to squeeze when they're near the end - especially with those of us with arthritis. For those who complained that they were unable to get all the product out of pump, I just remove the lid and pour into my hand
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Paula, MN 09/13/2009
Oh Jen! I just read the post from Mizkayte and I freaked!!! I have been using SSC for about 2 years now and I have been pleased with all of your products that I use. I ordered the kit that you just launched this past weekend and I was actually more excited about trying the Seramins Serum than the new instant firming product that you are so excited about. However, there will be NO parabens, BGs etc on my skin!! I'll have to read SSC ingredients more closely now...:(
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TC, WA 09/13/2009
Jen - I LOVE YOUR PRODUCTS, been a user since 1996 - When you use to have the HUGE kits. Anyways - will you PLEASE PLEASE listen to a long time cust. and bring back one kit and put it on autoship.....PLEASE!! It is the kit you had with the 16oz Glycolic Cleanser, Glycolic Mask, Glycolic Gel and the Firming Pads - that was EVERYTHING my skin needs. So many kits have some product my combo skin can't use - this one has my core products. PLEASE BRING IT BACK!! Thank you
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Joann, MD 09/13/2009
I have been using SSC for over 10 years. I would like if you offered the A and C with the SPF in a kit (just the 2 items) together on autoship. My demotologist recommends I only use SPF 30 and higher, all year round. I love both by SSC. I was hoping the the TSV would have at least one of the 2 in the kit and was so happy it did, I ordered on autoship just for that reason alone. Please consider my request. Your loyal customer.
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Mizkayte, MI 09/13/2009
After watching Jennifer's presentations this weekend, I was REALLY looking forward to trying the Seramins Serum. We all know how bad free-radicals are, but Ladies, read the ingredient list for this serum: FIVE forms of parabens, mineral oil, fragrance, Red 4, TWO forms of Butylene Glycol, ETC. Sorry, Jennifer, I love many of your products, but this serum looks like it could CAUSE more problems than it will FIX...Regretfully, I canceled my TSV order.
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Emely, WI 09/13/2009
Hi Jen: I just turned 46 and I am a hairstylist in a salon full of spring chics, when they found out my age all heck broke loose.I have no fine lines, crowsfeet or saggy skin, it's smooth luminous and firm.I wear very little makeup (your minerale makeup)and I tell you everyone including salon clients have made it a point to ask me what skincare line do I use. I gladly shared my secret and my co-workers have gone bananas for ssc.#1 C line, next fav rulinea,supermel C, replicate on & on & on.
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Maria, MA 09/13/2009
(TO: JILL, MS) THE PLASTIC TUBES ARE MADE OUT OF CHEAP DYED PLASTIC. (YOU WOULD BE SURPRISED TO SEE WHAT THEY MAKE PLASTIC OUT OF). THE CHEMICALS IN THE PLASTIC TUBE ARE PROBABLY REACTING TO THE GLYCOLIC CLEANSER & ACTUALLY MELTING THE PLASTIC, (glycolic is an acid & could have a chemical reaction)! THE PLASTIC TUBES ARE ALSO HARD TO SQUEEZE. I LIKE THE PUMP BOTTLE CLEANSERS, IF THEY WANT TO SAVE MONEY THEY SHOULD OFFER REFILL PACKS OF CLEANSER, SO WE CAN FILL OUR NOT DYED PUMP BOTTLES???
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Pat, PA 09/12/2009
Jennifer, I have been using your products sine day 1,and it shows.My husbands saya I have a SSC store in my bath.I was wondering if you will bring Sisten special back .It was gone till I got to it.Take care,keep it coming. I'll be there. Oh my hubby uses it to.
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Jill, MS 09/12/2009
Hi Jen- I've used your products ever since you first came to HSN. My very favorite one is your Gycolic Cleanser. It's the only cleanser I will use. But I noticed that you must have changed the formula. I purchased a kit with gycolic cleanser in it and I threw the cleanser away! I thought it was spoiled becaused it smelled awful, kind of like melted plastic and it was gooey. It did not rinse off my face cleanly. PLEASE,PLEASE BRING BACK THE ORIGINAL FORMULA!
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Rene, FL 09/12/2009
Jennifer, I just bought the Deep C for over 40 kit last night. I am experiencing deep lines on the side of my eyes from the way I sleep I'm assuming. Will this product take care of this? Rene'
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NE 09/12/2009
Our family loves your C-repair! We'd like to see it in a bigger size,or in a 2 for 1 offer, or included in your C kits more often. We also can not read the small white print on the orange jars and bottles. Considering C line is for people whose eyes are aging, larger, black print would be helpful. Thanks! We just ordered your Firma-face and Replicate and Renew kit.
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Glenna, CA 09/12/2009
Serious Skin Care product line is by far the best and most affordable skin care products I've ever used. I've used many many products from Mary K to Department Store products and I've not been disappointed at all with SSC products. Now my daughter who is 9 years old is using serious skin care which helps her feel more confident. Keep up the good work Jennifer!
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Rhonda, OH 09/12/2009
Hi Jennifer! I just wanted to let you know that I have been with you from the very first time you brought SSC to HSN. Having said that, of all the hundreds of wonderful products that you have brought to us the new Firma-Face is the most AMAZING product that I have ever seen. Tried it for the first time yesterday and I was in SHOCK! One request, PLEASE try to keep mineral oil out of your products, us oily gals have a problem with it causing milia. THANK YOU SO MUCH...KEEP IT COMING!
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CLARIFY Rocks! 09/12/2009
Can you PLEASE offer an alternative to your already existing Adult Acne Kit? I'd love to see the Daily Ritual Cleanser, the Clarify and the Continuously Clear Moisturizer configured together for a different version of your Acne Kit. I can't use the Clearz-It because it contains benzoyl peroxide which burns and makes my face red. The Clarify is a GODSEND and should be offered in a kit for people who have the same problem as I do! The Clarify rocks and should be offered in more kits!
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Erin, MI 09/12/2009
Does anyone know if the glycolic Mini-peel packets are still available? Loved this product! I tried to call SSC customer service but never got though, also tried email a couple of times but no response.
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Brenda, IL 09/12/2009
If this firm a face doesn't work for me,it will be the last time I try SSC.I have had to send back everything I get from this line.
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Jane, TN 09/12/2009
Hi Jennifer--Love you and the products! I do need help, though...I am 43 and have developed red, blotchy skin...not rosacea, according to the doctor. What products should I use? I have the A-line and some of the C line...also a few age spots. Thanks for saving our skin!!
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MARIA, MA 09/12/2009
HI JENNIFER! ( SKINCARE GENIUS)! PLEASE NO MORE CLEANSERS IN TUBES. EVERYONE LIKES BIG CLEANSER BOTTLES IN PUMPS! FACE WASH IS THE FIRST ITEM WE ALL RUN OUT OF. THE OTHER PRODUCTS IN THE KITS LAST LONGER THAN THE SMALL TUBE FACE WASH. WE END UP WITH NO FACE CLEANSER & ALL THE MOISTURIZERS LEFT??? ALSO, HOW ABOUT MAKING AN OLIVE OIL NIGHT CREAM IN A PUMP OR JAR. OCTOBER IS OLIVE OIL MONTH!
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TRISH, TN 09/12/2009
Hi Jen, used SSC for 15-16 yrs now, love C Extreme, nocturnal gelee, stem cell conc., ACopper, Glycolic wash, olive oil, adore VIRTUAL CLARITY light as my makeup-PLEASE BRING IT BACK, VC with Bella Rose on top-UNBELIEVABLE!!
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TRISH, TN 09/12/2009
Hi Jen, used SSC for 15-16 yrs now, love C Extreme, nocturnal gelee, stem cell conc., ACopper, Glycolic wash, olive oil, adore VIRTUAL CLARITY light as my makeup-PLEASE BRING IT BACK, VC with Bella Rose on top-UNBELIEVABLE!!
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Anita, IL 09/11/2009
Hi Jennifer, I live in the midwest and winters are terrible! I fell in love with the Olive Oil line and it has done wonders for my skin. However during the summer it was a little too heavy so I ordered and have fell in love with the Glucosamine for sensitive skin. I wish that I had taken before and after photos. I am African American, will be 56 this October I now have an even skin tone,smooth, and beautiful skin. Jennifer thankyou so much for these products. I can't live without them.
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MaryAlice, TN 09/11/2009
I would like to compliment you all on the very enjoyable shows this time. I am so glad that I was not bombarded by constantly being told how much money I'm saving. I want to know what the product is I also like to know how to use a product properly. People like a good price, but once it gets so irritating we can't stand it and turn the channel, you've lost your audience. They were great. Thanks again!
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09/11/2009
I have just ordered the Firma Face product and I am trying the Rulinea Trio also. I am over 50 so I am looking for some serious help with firmess and lines. I did not however see anything about SPF in the Rulinea product. Will I need to use an SPF along with these products? I am really looking forward to receiving them. Karen in Texas
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Karen, OH 09/11/2009
Hello Jennifer, Can you put an Acne skin aid kit together with the Clear Wash, the Dry lo, the Clarifying Treatment and the Conceal Pen. I believe you had a kit out some time ago with these products. My son has to have his clear wash and dry lo. I use the clarifying treatment. Buying them in a kit, can really save us money. Thanks in advance for your consideration.
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Ann G., CA 09/11/2009
Jennifer, Will you be putting your new release products into a kit? Also, I have the MelC products, the stem cell products, the colostrum products, and many others in your line. Which products are for the entire face? Which ones are specifically for the eyes? Which products work in the best combination on your face so that they will still work and your face doesn't feel weighted down? Thank you.
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Chris, TX 09/11/2009
I've ordered the FIRMA-FACE XR and am so excited. To my surprise, I joined the unemployed 2 weeks ago. At age 56 need to look my best as I begin interviewing. I would like to inquire as to where you shop for clothes; have you thought of starting a clothing line. I've admired your blouses, jackets, etc. as I've watched you on HSN. I thank you for your products. Chris
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Nanette, NJ 09/11/2009
I put 2 of your pocketbook with Sistine products in my shopping cart two days befor the sale of it and it was wiped out the morning of your first show before I could finialize my order. Could you please provide more of the item for people to purchase? My daughter and her girlfriends love the Sistine products. Also you used to carry a round face soap that you have discontinued. That was the best soap. It never dried my skin out. Also years ago you carried a vitamin E face creme bring it back
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Silvia, MI 09/10/2009
Hi Jenn; Wondering if there is a way to get the price of your launch for firma face as I am unemployed for a year and a half and was just cut from unemployment things are tough here in MI. I am interviewing. So I wont be able to buy it now. I am 57 and love your products. Thanks Silvia
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Patty, CA 09/10/2009
I love it when you bring a new product to us! They are always superior to any other I've tried. I ordered the A Firming Cream, just what I need, Great! I love your dedication to making us happy and prettier. Thank You.
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Pat, FL 09/10/2009
GLYCOLIC KITS with large glycolic cleanser, PLEASE and on flex-pay, with auto-ship!
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Patty M., FL 09/10/2009
JENNIFER: Please offer GLYCOLIC KIT that includes large glycolic cleanser and glycolic mask and an oil-free moisturizer for oily/troubled skin. My son's dermatologist prescribes glycolic cleanser, etc., and these are the most effective of SSS acne skin care products for him. A good concealer for breakouts would also be a great addition. PLEASE?
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Julie, SC 09/10/2009
I use your Replicate & Renew daily & love it. I saw where it is now in a tube. I don't like the tubes. I love the pumps & tend to use it more often. I was using the Super Mel C which I still love - but it went to tube & I just don't like fooling with those. At least give us an option of which one we prefer. Thanks for all the great products!!
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Rebecca, CA 09/10/2009
I got the Firma FAce XR yesterday 9/9/9 It was my birthday . Used it for the 1sttime . Amazing stuff. After running around all day and alittle stressed out.I used the Firma Face to help freshen up my face. What I got was my face smiling back at me that looked like ithad been resting all day ,radiant, beautiul and younger. Great product I used it this am after late night dinner and I look great. Thanks Jennifer for all your good works.
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Jan, NH 09/10/2009
For Monica ID. I have tried the Sistine, it all depends on what you like, to me it was a bit on the strong side and I'm not a floral person.. but you may like it alot do...the reason there are no reviews is because it's a new different kit than what was offered b4...on the other kit that was offered there were alot of pos reviews I think it was a 4.8 rating look if there r any single items on line...hope this helped you, G.L. I hope you like it
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Pat, TN 09/10/2009
Dear Jennifer, I want to try your products but they all contain fragrance. I, like many other's can't tolerate it due to allergys. I wanted to try your make up but it has fragrance and I also know that isn't good for our skin. Please make products using only ingredents good for our skin. Fragrance isn't one of them.. Thank you, HSN shopper, Pat
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Monica, ID 09/10/2009
Okay one more thing: Jennifer your products are great, they actually work! I am not one who buys these things a lot, but I am always ordering whenever you are on the air....my pocketbook is suffering... but they are worth it. Now, your hair shampoo and conditioner are GREAT. I am a hair product aficionado and yours are wonderful. I need them bigger and cheaper.... PLEASE, please, please. Thanks for being so conscientious.
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Monica, ID