How To Return Your Package (Two Options) Option 1: easy returns with ups or usps
- Affix the Easy Returns label directly over the original shipping label.
- Drop off your package at any UPS store, UPS drop box, local Post Office or postal location (including your own mailbox). For the closest UPS drop-off location, call 1-800-PICK-UPS or schedule a free postal carrier pick-up* at https://carrierpickup.usps.com. We cover the insurance.
- Pay nothing up front. The Easy Returns processing service charge will be deducted from your credit or refund, or in the event of an exchange, we will charge your credit card:
* Packages over 70 lbs. can only be returned with UPS.
- $6.95 for 5 lbs. or less
- $8.95 for more than 5 lbs.
Option 2: standard returns
For either method of return, follow the instructions below
- Affix the Return On Your Own label directly over the original shipping label.
- Ship the package back using the carrier of your choice. Please insure your package in case of loss or damage.
- Please note: When returning via the standard return label, we encourage you to protect yourself from loss or theft by insuring the return shipment. Please save the receipt until you receive your refund or exchange. We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping. NOTE: Return shipping costs for items shipped directly from the manufacturer may vary.
30-day satisfaction guarantee
- FILL OUT THE MERCHANDISE RETURN FORM ATTACHED TO YOUR PRINTED LABEL - Separate the return form from your printed label. Fill out the form to indicate what you are returning and the reason for the return. Include this form inside the package of the returned merchandise. If your form of payment was credit card, the refund will be submitted to your credit card company the day we process your return. It may take up to two billing cycles for the credit to appear on your monthly statement. HSN will issue a refund check for items purchased by personal check, money order, or cashiers check the day we process your return.
- PLEASE KEEP A RECORD OF YOUR PURCHASE - Tear the packing slip along the dotted line and keep the top portion. If you are using the UPS Easy Return method, please write the Easy Return tracking # down and keep it with the top portion for your reference.
- HOW TO PACK AN ITEM FOR RETURN - To ensure your package arrives to us safely and undamaged, please pack the item in the original packaging and remember to include all accessories, parts, and pieces for a full refund. Please include the bottom portion of the packing slip.
- HOW TO RETURN A GIFT - In order for us to process your GIFT return or exchange, please contact our Customer Service Department at 1-800-284-3900 between 8am - 1am Eastern Time. A customer service representative will be happy to assist you in receiving HSN Spendable Kash (In-Store Credit) for your returned item. If you would like the Gift Purchaser to receive the credit simply follow steps 1 and 2 above.
HSN and affiliate companies do not sell or rent your individual customer or account information for any purpose whatsoever. On occasion we will share information with our trusted and respected business partners in an effort to provide you with enhanced benefits. If you do not want your information given to our business partners, call 1-800-284-3900.